LeadVenture® · 1 day ago
Team Lead - Customer Success Team
United States
Full-time
Remote
Mid, Senior Level
3+ years expLeadVenture is a market-leading SaaS provider of digital retailing and eCommerce solutions. They are seeking a Customer Success Team Lead to empower a team of Account Managers, improve client retention, and enhance customer experiences through strategic leadership and operational oversight.
Digital MarketingE-CommerceSaaSSoftware
Responsibilities
Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers
Translate company and departmental goals into clear, actionable plans
Distribute work and manage team bandwidth across accounts and strategic initiatives
Conduct weekly 1:1s, performance check-ins, and ongoing development plans
Partner with leadership to recruit, onboard, and retain top customer success talent
Manage a small book of business to stay connected to customer needs and product usage
Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions
Ensure proactive client touchpoints, QBRs, and health checks are consistently executed
Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities
Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management
Conduct call audits and review account health metrics to ensure quality and consistency
Collaborate on enablement and training efforts to keep the team informed and empowered
Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities
Qualification
Required
3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment
Experience managing escalated customer situations with a calm, solutions-oriented approach
Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal
Strong communication and collaboration skills, with a history of cross-functional partnership
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards
Excellent organizational, time-management, and prioritization abilities
Experience managing a remote or distributed team
Background in B2B SaaS or high-velocity sales environments
Exposure to product-led growth (PLG) or CS-led expansion strategies
Building customer health score frameworks or success playbooks
Company
LeadVenture®
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
K
Krissy Mullins
Chief Operating Officer
Chengappa Chendira
Vice President & Managing Director - India
Company data provided by crunchbase