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StarTech.com · 1 day ago

Bilingual Technical Advisor (English & Spanish) - Western US

United States

Full-time

Remote

New Grad, Entry Level

$45K/yr - $60K/yr

StarTech.com is a global leader in tech connectivity solutions, and they are seeking a Bilingual Technical Advisor to join their Customer Support Department. The role involves providing exceptional technical support and guidance to customers, addressing inquiries related to product installation, troubleshooting, and recommendations.

ComputerHardwareInformation ServicesInformation TechnologyManufacturing

H1B Sponsor Likely

Responsibilities

Act as the first point-of-contact for customers

Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility

Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf

Assess customer needs using probing questions and recommend appropriate StarTech.com products

Offer innovative solutions tailored to meet unique customer requirements

Identify sales opportunities and escalate to the appropriate internal teams

Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products

Gather and document each interaction with a customer in the Customer Relationship Management platform

Regularly follow up and attempt to resolve any outstanding customer issues

Qualification

Technical SupportCustomer ServiceIT KnowledgeRemote Support SoftwareProblem-SolvingAnalytical SkillsEmerging Technology FamiliarityCertifications A+Certifications Network+Bilingual (English & Spanish)Communication SkillsTime ManagementDetail Oriented

Required

Post-secondary education, preferably in an IT related discipline

Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology

Experience providing exceptional customer service/support

Knowledge of the IT industry, including connectivity, hardware and peripherals

Intermediate level of knowledge of computer/peripheral hardware

Excellent verbal/written communication skills

Ability to successfully communicate with and support customers with varying degrees of technical knowledge

Detail oriented with strong analytical skills and problem-solving capabilities

Strong time management skills and the ability to prioritize in a fast-paced environment

Preferred

Experience with remote support software and tools for troubleshooting

Additional languages to support our global customers

Familiarity with new and emerging technology

Certifications such as A+ and Network+ through CompTIA

Benefits

Comprehensive health benefits

Tuition reimbursement program

Retirement savings plans

Wellness Program

Additional perks and rewards

Company

StarTech.com

StarTech.com operates as a manufacturer of hard-to-find connectivity parts.

Founded in 1985

Lockbourne, Ohio, USA

201-500 employees

https://www.startech.com/

H1B Sponsorship

StarTech.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)