Bryan Health ยท 1 day ago
Customer Service Associate
Lincoln, NE
Full-time
Onsite
New Grad, Entry LevelBryan Health is seeking a Customer Service Associate to represent Patient Financial Services. The role involves answering inquiries related to billing, assisting patients and families, and establishing payment arrangements while ensuring compliance with departmental policies.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
Responds to all general telephone inquiries to Patient Financial Services including checking account balances, payment arrangements, screening for financial assistance, insurance questions and collection policy inquiries; forwards callers to the appropriate departments/personnel as necessary
Evaluates and reviews financial options, including full payment, loan programs and payment arrangements with patients/guarantors
Researches, verifies and updates as necessary the accuracy of patient demographic and insurance information, prior correspondence, contacts and payments
Researches patient concerns and complaints to establish resolution and responses by phone, in person, or by mail correspondence within a timely manner; refers to Patient Experience Specialists as appropriate
Opens, sorts and scans daily mail received by PFS; may follow-up with correspondence or phone call as needed
Processes returned mail and may attempt to locate guarantors with return mail or bad addresses
Scans documents into document imaging system, as needed
Performs cashiering functions by receipting money received for patient payments on hospital, non-patient services and general fund deposits, as needed
Researches and evaluates patient credit balances and send refund payments, as needed
Follows Medical Center protocols in communicating and releasing patient protected health and financial information
Performs other related projects and duties as assigned
Qualification
Required
Knowledge of patient accounting operations and quality improvement techniques
Knowledge of credit and collection laws and practices, third party payer regulations, and Joint Commission regulations
Knowledge of federal regulations including COBRA, HIPAA, Medicare, Medicaid and Bryan Medical Center's Corporate Compliance Plan
Knowledge of computer hardware equipment and software applications relevant to work functions
Ability to maintain confidentiality relative to sensitive information and documents
Ability to communicate effectively both orally and in writing
Ability to plan, prioritize and coordinate multiple tasks
Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments
Ability to keep current on all policies, procedures and regulations affecting Patient Accounts operations through departmental training and staff meetings
Ability to maintain regular and punctual attendance
High school diploma or equivalency required
Must be 19 years of age to witness legal consents
Preferred
Associates degree in business or accounting-related field preferred
Prior experience in healthcare or customer service preferred
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
Founded in 1997
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase