Enbridge · 4 days ago
Customer Billing Representative II
Gastonia, NC, USA
Full-time
Hybrid
Mid Level
3+ years expEnbridge is a leading energy company, and they are seeking a Customer Billing Representative II to manage billing operations for customer accounts. The role involves processing billing, resolving discrepancies, and ensuring compliance with regulatory requirements while collaborating with various departments.
EnergyOil and GasRenewable EnergySolar
No H1B
Responsibilities
Prepare, review, and process monthly billing for large industrial and small commercial accounts in accordance with tariff rules and contractual agreements
Validate meter readings, consumption data, and rate applications to ensure accuracy
Investigate and resolve billing discrepancies, adjustments, and customer inquiries promptly
Analyze billing data to identify trends, anomalies, and opportunities for improvement
Generate and maintain reports for internal stakeholders and regulatory compliance
Ensure adherence to regulatory requirements, company policies, and SOX controls
Maintain accurate documentation for audits and internal reviews
Collaborate with Customer Service, Operations, and Regulatory teams to resolve complex billing issues
Provide clear and professional communication to customers regarding billing inquiries
Participate in system upgrades, testing, and implementation of new billing processes
Recommend and implement enhancements to improve efficiency and accuracy
Qualification
Required
3–5 years related experience (e.g., customer service, credit, payments, accounting, or billing operations)
Knowledge of company terms and conditions, policies, procedures, and rate schedules related to electric or gas billing
Customer billing systems and regulatory requirements (SOX controls, tariff rules)
Data analysis techniques and reporting tools
Strong math and analytical skills for validating meter readings and rate applications
Decision-making, problem-solving, troubleshooting, and research skills
Proficient in Microsoft Excel and Word
Excellent oral, written, and interpersonal communication skills
Ability to work independently with accuracy and speed
Ability to prioritize work and exercise discretion in interpreting policies
Ability to collaborate effectively across teams
Ability to participate in system upgrades and process improvement initiatives
Advanced proficiency in customer billing systems and ERP platforms
Strong Excel skills (pivot tables, formulas, data validation)
Ability to interpret tariff rules and apply rate schedules accurately
Familiarity with audit and compliance documentation processes
Customer Focus: Committed to delivering accurate and timely billing solutions
Accountability: Takes ownership of tasks and ensures compliance with standards
Collaboration: Works effectively with cross-functional teams
Continuous Improvement: Identifies opportunities to enhance processes and systems
Attention to Detail: Maintains high accuracy in billing and reporting
Problem-Solving: Quickly identifies issues and implements effective solutions
Adaptability: Responds positively to system changes and process updates
Communication: Provides clear, professional, and timely information to stakeholders
Benefits
Flex Work Arrangements
Competitive workplace programs
Company
Enbridge
Enbridge is a energy distribution company that provides distribution, gathering, processing and storage of natural gas.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.2BKey Investors
Natural Resources CanadaIntelliView Technologies
2025-09-01Post Ipo Debt· $727.3M
2025-07-04Grant· $2.94M
2023-09-08Post Ipo Equity· $3.37B
Leadership Team
Patrick Murray
Chief Financial Officer
C
Chuck Szmurlo
VP Alternative and Emerging Technology (Retired)
Recent News
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2026-01-06
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2026-01-05
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