Deaconess Health System · 1 day ago
IT Customer Relationship Manager/ Project Manager - Digital Technology Services
Evansville, IN 47715, USA
Full-time
Hybrid
Mid Level
$77K/yr - $115K/yrDeaconess Health System is seeking a compassionate and skilled IT Customer Relationship Manager/Project Manager to join their team. This role involves managing relationships between the IT department and customers, ensuring their needs are met while providing excellent customer service and support for technology requirements.
Health CareMedicalWellness
Responsibilities
Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
Serve as the primary point of contact for all IT-related issues and requests
Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
Manage customer expectations and deliver exceptional customer service
Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
Develop pricing estimates and statement of works with defined scope, budget, and timeline
Plan, execute, and finalize some projects with project team and stakeholders
Develop status reports/dashboards and present updates to customers routinely
Qualification
Required
Proven experience in a customer-facing IT role
Preferred
Bachelors' Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education
Prior IT project management experience
Previous experience or knowledge of Epic or an electronic medical record system
Company
Deaconess Health System
Deaconess Health System specializes in providing health care services.
Founded in 1892
10001+ employees
H1B Sponsorship
Deaconess Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.27M2015-04-30Series Unknown· $1.27M
Leadership Team
S
Shawn McCoy
CEO
Recent News
Lane Report | Kentucky Business & Economic News
2025-10-14
Lane Report | Kentucky Business & Economic News
2025-10-02
Company data provided by crunchbase