Expotel Hospitality · 4 weeks ago
FRONT OFFICE MANAGER Wyndham Garden Baronne Plaza
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
$45K/yr - $50K/yr
4+ years expExpotel Hospitality is seeking a Front Office Manager for the Wyndham Garden Baronne Plaza. This role is responsible for overseeing guest services, housekeeping, and reservations while ensuring quality service and maximizing room revenue.
HospitalityInformation Technology
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations
Maintain a warm and friendly demeanor at all times
Respond to all guests requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Room Division personnel according to Expotel Hospitality Service S.O.P.’s
Prepare and conduct all front-of-house Room Division interviews and follow hiring procedures according to Expotel Hospitality Service S.O.P.’s. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
Develop employee morale and ensure training of Rooms Division personnel
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Ensure implementation of all Expotel Hospitality Service policies and house rules. Understand hospitality terms
Monitor oversold dates to ensure the maximization of rooms revenue
Tour rooms operating departments daily, greeting employees and soliciting feedback
Ensure compliance to Expotel Hospitality Service Standard of the Week training, using the steps to effective training according to Expotel Hospitality Service standards
Carry a pager at all times
Maximum room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
Attend daily and monthly Rooms Merchandizing meetings
Complete the monthly reforecast
Monitor and support the corporate Guest Recognition Program
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism
Monitor and ensure compliance with Expotel Hospitality Service S.O.P.’s in Rooms and Loss Prevention
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met
Monitor 'Business Travel the Expotel Hospitality Service Way' to ensure the program’s integrity
Coordinate major projects such as renovations, capital expenditures, equipment change-over, etc
Conduct weekly Rooms Division meeting, including a monthly financial review
Perform Rooms Managers’ performance reviews according to Expotel Hospitality Service S.O.P. and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
Monitor labor expenses through schedule approval process and ensure budgeted productivity
Prepare department heads for succession through development of their need areas
Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income
Participate in required M.O.D. program as scheduled
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
Monitor proper operation of the P.B.X. console and ensure that employees maintain Expotel Hospitality Service S.O.P.’s in its use
Assist in preparation of revenue and occupancy forecasting
Operate pagers and radios efficiently and professionally in communicating with hotel staff
Coordinate all aspects of the ongoing implementation of the Expotel Hospitality Service Way philosophy of service
Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff are knowledgeable in understanding and implementing corporate programs
Monitor all V.I.P’s , special guests and requests
Conduct meetings according to Expotel Hospitality Service standards as required by management
Perform any other duties as requested by the General Manager
Qualification
Required
At least 4 years of progressive experience in a hotel or a related field with Opera Cloud Experience, and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
Previous management experience required
Must be proficient in Windows, Company approved spreadsheet and word processing
Advanced in Opera Cloud procedures and processes
Long hours sometimes required
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
Must be able to work and understand financial information and data, and basic arithmetic functions
Company
Expotel Hospitality
Expotel Hospitality is a hospitality company specializing in asset management and hotel operations services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Pitisci
Chief Financial Officer
Michael Nixon
Chief Development Officer/President
Company data provided by crunchbase