The Chamber of Commerce for Greater Philadelphia · 2 weeks ago
Manager, Member Engagement
Philadelphia, PA
Full-time
Hybrid
Mid Level
$65K/yr - $65K/yr
3+ years expThe Chamber of Commerce for Greater Philadelphia is dedicated to amplifying the impact of business in the region and advocating for a competitive business climate. They are seeking a Manager, Member Engagement to enhance member relations, ensure member satisfaction, and improve retention rates through strategic outreach and support.
Business DevelopmentConsultingEvent ManagementProject Management
Hiring Manager
Tricia Reed Carlin
Responsibilities
Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members
Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber
Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities
Conduct regular outreach to assigned members, maintaining a daily 40 daily call attempts (outgoing calls, or incoming calls, for the purpose of interacting with an assigned member while following the member relations strategy.)
Address delinquent accounts promptly and work to re-engage at-risk members
Develop and implement member satisfaction strategies to increase retention and renewals
Monitor membership retention trends and develop initiatives to address potential attrition concerns
Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support
Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions
Perform other duties as assigned
Represent the Chamber professionally and positively at all times
Attend Chamber meetings, networking events, and activities, as assigned, to enhance member relations
Participate in member ribbon cuttings and business community events as assigned
Prepare membership and retention reports as required by the Director, Membership
Perform other duties as assigned
Qualification
Required
3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success
Strong relationship-building skills and ability to engage with business professionals
Excellent communication and problem-solving abilities
Proficiency in CRM software, MS Word, and MS Excel
Must be a resident of the greater Philadelphia region
Must have reliable transportation, proof of insurance, and a valid driver's license
Ability to work independently and collaboratively within a team
Strong attention to detail and ability to manage multiple priorities effectively
Benefits
Competitive compensation
Outstanding benefits package
Company
The Chamber of Commerce for Greater Philadelphia
The Chamber of Commerce for Greater Philadelphia is an area businesses and civic leaders together to promote growth consultancy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chellie Cameron
President & CEO
Claire Marrazzo Greenwood
Executive Director, CEO Council for Growth and Senior Vice President for Economic Competitiveness
Recent News
2025-09-25
2025-09-03
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