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Hired by Matrix, Inc · 1 day ago

Customer Support/Account Rep

South Jordan, UT

Contract

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Hired by Matrix, Inc is a global financial institution seeking a Customer Support/Account Rep. The role involves serving as a subject matter expert for branch personnel regarding client onboarding and account maintenance while providing world-class service to internal clients.

Human ResourcesMarketingStaffing Agency

Growth Opportunities

Responsibilities

Serves as a subject matter expert and point of contact via inbound calls for branch personnel in regard to client onboarding and account maintenance

Field questions related to, but not limited to, document processing (status of documents, review, and document updates) and general account maintenance including account opening, navigation and modification

Versed in procedures and policies to ensure that accounts are compliant with the USA Patriot Act

Engage internal clients via both inbound and outbound phone calls

Act as initial and ongoing support during account opening and lifecycle of account

Providing world-class service to internal clients

Build relationships with internal clients while providing solutions that adhere to internal policies and procedures

Address issues promptly and effectively

Ability to maintain success in an evolving environment