Concord Hospitality Enterprises · 1 week ago
On Site Guest Service- $16/hr. WoodSpring Suites Dearborn MI
Dearborn, MI
Part-time
Onsite
New Grad, Entry Level
$14/hr - $16/hr
0+ years expConcord Hospitality Enterprises is seeking an On-Site Guest Service Representative who will live on property during the term of employment. The role involves ensuring all guests receive high levels of hospitality, maintaining good relationships, and assisting guests as needed, especially after office hours.
HospitalityTourism
Responsibilities
Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours
Call GM immediately regarding any safety, security issues or with urgent questions/concerns
Responsible to utilize and follow all Safety and Security procedures
Establish good communication and professional relationships with property guests
Ensure an excellent first impression for all guests and potential guests
Offer assistance to guests and provide concierge service regarding hotel and the community
Ensure guests’ check-in and departure experience is warm and welcoming
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations
Assist in processing laundry
Responsible for secure cash handling and processing procedures
Manage confidential information for the company and guests
Responsible for proper administration for key control
Routinely conduct property/security walks
Ensure that all storage and employee areas are secured nightly
Follow company procedures by verifying ID and provide access to rooms for guests who become locked out
Assist guests with minor maintenance issues
Perform other tasks as assigned by supervisor
Take responsibility for insuring that property is always clean and free of any trash and debris
Follow on call schedule 9 pm to 8am
Qualification
Required
On site room provided as part of compensation and is a requirement for this position
This position is part time and on call
Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours
Call GM immediately regarding any safety, security issues or with urgent questions/concerns
Responsible to utilize and follow all Safety and Security procedures
Establish good communication and professional relationships with property guests
Ensure an excellent first impression for all guests and potential guests
Offer assistance to guests and provide concierge service regarding hotel and the community
Ensure guests' check-in and departure experience is warm and welcoming
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations
Assist in processing laundry
Responsible for secure cash handling and processing procedures
Manage confidential information for the company and guests
Responsible for proper administration for key control
Routinely conduct property/security walks
Ensure that all storage and employee areas are secured nightly
Follow company procedures by verifying ID and provide access to rooms for guests who become locked out
Assist guests with minor maintenance issues
Perform other tasks as assigned by supervisor
Take responsibility for insuring that property is always clean and free of any trash and debris
Follow on call schedule 9 pm to 8am
Knowledge of Microsoft Office products
Knowledge of hospitality guest management systems
Excellent verbal and written communications skills
Good organizational skills, detail-oriented
Comfortable working in an environment that requires multitasking
Focused on providing exceptional customer service
Able to problem solve and resolve issues effectively and efficiently
Ability to read, understand, interpret information found in a variety of internal hotel information
Ability to self-supervise and work with limited supervision
Preferred
High school diploma or GED; or 6+ months working in customer service
Cash-handling experience
Benefits
On site room provided as part of compensation
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73MKey Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
Company data provided by crunchbase