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Accel Entertainment · 22 hours ago

Amusement Service Technician

Dubuque, IA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

Accel Entertainment, Inc. is a leading provider of local-focused gaming solutions and one of the largest terminal operators in the United States. The Amusement Service Technician will be responsible for maintaining and repairing ATMs and amusement equipment, ensuring exemplary customer service and timely response to service calls.

Financial ServicesGamingVideoVideo Games

Responsibilities

Respond to and troubleshoot service calls for equipment repairs in a timely manner

Interact with clerks, restaurant staff, management, and customers to solve issues as they arise

Provide exemplary customer service

Manage inventory to ensure parts are available when repairs are needed

Complete all necessary documentation for device entry and logs

Perform auditing procedures on amusement devices, dispensers, and ATMs

Qualification

Terminal Handler's LicenseMechanical aptitudeCustomer ServiceProblem-solving skillsComputer literacyOrganizational skillsCommunication skills

Required

Great Customer Service

High school diploma or equivalent

Terminal Handler's License - costs covered by company

Ability to communicate effectively & follow written or verbal instruction

Strong organizational, problem-solving, analytical skills

Valid driver's license

Frequently required to lift/push weights up to 50 pounds

Preferred

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)

Computer literacy helpful but not required

Benefits

Medical, dental, and vision

Life, AD&D, critical illness, and hospital insurance

Short and long-term disability

Identity/legal protection

Access to FSA and HSA accounts

Traditional and/or Roth 401(k) plans

Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief