The Knot Worldwide · 1 day ago
Regional Account Manager
San Diego, CA
Full-time
Hybrid
Mid Level
3+ years expThe Knot Worldwide is a company that champions celebration and values its employees as they create meaningful moments for millions. The Regional Account Manager is responsible for building relationships with vendors, ensuring their success with TKWW services, and managing a regional book of business to achieve revenue retention goals.
Event ManagementEventsInformation TechnologyProfessional ServicesWedding
Responsibilities
Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement
Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals
Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products
Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals
Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success
Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV
Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting
Consistently meet or exceed stated performance expectations for work quality, quantity, and impact
Other projects/duties as assigned
Qualification
Required
3-5 years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment
Can articulate consistent and proven performance against revenue goals and customer performance targets
Experience owning a smaller, higher revenue/higher impact book of business
Comfortable with direct accountability for individual and customer outcomes
Proven influencing and problem-solving skills. Can get customers to 'yes' in multiple situations using multiple tools
Excellent written, verbal, and virtual/in-person communication & presentation skills
Thrives in a high-paced and highly collaborative team environment
Consulting and coaching experience with small, medium-sized businesses
Quantitative and analytical skills
Comfortable with change, ambiguity, and decision-making with incomplete information
Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls
Benefits
Flexible vacation
Generous parental leave
Mental wellbeing
Physical health
Financial planning
Engaging perks and discounts
Company
The Knot Worldwide
The Knot Worldwide is a mobile application.
1001-5000 employees
H1B Sponsorship
The Knot Worldwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (4)
2022 (3)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Timothy Chi
Vice Chair, Board of Directors
Recent News
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