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ATG Entertainment USA · 1 day ago

Director Customer Experience

NYC Metro Area

Full-time

Onsite

Director/Executive

$75K/yr - $80K/yr

ATG Entertainment is a world leader in live entertainment, and they are seeking a Customer Experience Director to join their Theatre Operations team. The role focuses on enhancing guest experiences, supporting the management team, and ensuring smooth operations during performances while fostering a positive workplace culture.

Entertainment

Hiring Manager

Lauren Casimir

Responsibilities

You are someone who loves dreaming up fun ways to celebrate wins, keep communication lively, and make the team feel connected

You are tuned in to team morale and naturally notice when support, encouragement, or connection is needed

You are a hands-on person who approaches every problem with a positive attitude, and not afraid to get your hands dirty when necessary – no task too big or too small

You are motivated to find solutions to problems

You are a highly resourceful team-player who can take direction but can also take initiative and work independently on projects from conception to completion

You are a flexible person, comfortable with situations and projects that may change rapidly, and can respond constructively and positively in challenging circumstances

You have experience as a team leader in a customer service or hospitality environment

You can work independently with minimal supervision

You are highly organized and diligent, have attention to detail and follow through

You are a strong and effective communicator and can clearly and concisely express ideas both verbally and in writing. Bilingual is a plus

You are able to track multiple projects simultaneously

You possess effective problem-solving skills, proactive and effective time management

Qualification

Customer service leadershipEffective communicationMicrosoft SuiteProject managementProblem-solving skillsBilingualHospitality experienceTheatre management knowledgeHRIS systems experienceAttention to detailTime managementTeam player