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GE Aerospace · 1 day ago

Field Service Rep

United States

Full-time

Hybrid

Mid Level

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. The Field Service Representative will provide on-site technical expertise and customer interface, focusing on the R391 Composite Propeller System while coordinating logistics and ensuring effective communication regarding program status and issues.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provide on-site technical direction for operation, maintenance, repair, logistics, and installation of GE products, with emphasis on the R391 Composite Propeller System

Perform intermediate- and depot-level maintenance; execute hands-on repairs and inspections on composite propeller systems and related components

Interpret and apply technical data, service bulletins, and maintenance manuals; provide clear guidance to customer personnel

Coordinate with Project Engineering, Program Management, Product Support, and Field Services to report program status, failures, trends, risks, and opportunities in a timely manner

Prepare required reports; capture and communicate significant market intelligence and sales opportunities for assigned programs and support activities

Assist customers in maintenance planning, scheduling, and workload balancing to meet operational commitments

Track parts and material status; help ensure parts availability aligns with established maintenance schedules

Make data-driven recommendations on findings; support root cause analysis and corrective actions

Review effectiveness of maintenance actions; identify training gaps and support delivery of targeted training

Anticipate requirements beyond immediate issues and help implement actions to satisfy those needs

Collaborate with the UK services team on civil customer support activities and cross-site coordination

Maintain rigorous adherence to EHS, quality, and compliance standards

Qualification

Aircraft propeller maintenanceTechnical data interpretationLogistics coordinationRoot cause analysisCustomer support experienceCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or GED with significant field maintenance experience; or associate degree/apprenticeship/certification in a relevant technical discipline

Hands-on experience performing maintenance on aircraft propeller systems or related rotating composite components (e.g., hubs, blades, pitch control, de-ice, and associated systems)

Ability to interpret and apply technical data, drawings, and maintenance manuals

Demonstrated experience coordinating maintenance plans, parts, and logistics in an operational environment

Strong communication skills with the ability to interface effectively with customers and cross-functional teams

Ability to travel up to 30% as business needs dictate

Must be able to work 1st shift and meet site/customer EHS and quality requirements