GuideStar Eldercare · 2 days ago
Operations Specialist
Crown Point, IN
Full-time
Onsite
Entry Level
2+ years expGuideStar Eldercare is a national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care. The Operations Specialist is responsible for coordinating licensing, asset management, and QA processes while providing operational support to staff and troubleshooting IT issues.
Health CareRetirement
Responsibilities
Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff
Assist in creating and maintaining clear operational guides to ensure consistency and efficiency of operations
Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews, including maintaining their organized historical record
Assist in optimizing asset tracking and resource management of Company IT hardware and vehicles
Collaborate with various teams to organize and maintain internal electronic records and files to support and ensure efficiency in operational processes
Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees and managing the workflow of support tickets to the IT helpdesk
Coordinate, manage, and track progress of project activities to ensure timely completion
Analyze operational data and provide insights for decision-making and further efficiency
Collaborate with President & COO and entire Ops team on special projects
Perform other duties as required
Qualification
Required
High School diploma required; bachelor's degree preferred
2+ years of office experience
1-year healthcare industry experience preferred
Experience in customer support a plus
Strong Excel skills required
Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred
Very strong written and verbal communication skills
Ability to deal with ambiguity; resilient and adaptable
Ability to multi-task and meet deadlines
Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
Independent thinking and ownership of assigned projects
Strong customer service skills; cooperative and willing to assist others
High level of attention to detail
Maintain confidentiality regarding business, personnel, and patient PHI/HIPAA matters; demonstrate discretion in interactions with company personnel
Able to pass background testing, including motor vehicle record review and drug screening
Reliable transportation
All GuideStar employees must be vaccinated against COVID-19 and flu
Preferred
Bachelor's degree preferred
1-year healthcare industry experience preferred
Experience in customer support a plus
Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred
Company
GuideStar Eldercare
GuideStar Eldercare is the leader in neuro-behavioral healthcare for geriatric and adult residents in long term care facilities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Posar, MD
CEO
Ed Shebel
Chief Marketing Officer & Executive Vice President of Development
Recent News
2024-04-06
Company data provided by crunchbase