Clover Health · 1 day ago
Scheduler
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $49K/yr
2+ years expClover Health is a company focused on reinventing health insurance through data and empathy. The Scheduler role is essential in coordinating patient appointment scheduling and managing complex scheduling situations to ensure timely care access for members.
Health CareHealth InsuranceHospitalMedical
Responsibilities
Manage escalated or complex appointment scheduling and rescheduling needs that cannot be automated through Clover’s digital or AI tools
Communicate directly with members, caregivers, and care team members to resolve scheduling conflicts and confirm appointments
Collaborate with clinicians, administrative coordinators, and other practice support team members to ensure alignment on visit logistics and priorities
Maintain accurate and timely scheduling data in Clover’s systems to support care delivery and operational reporting
Identify recurring scheduling challenges and partner with leadership to improve processes or inform enhancements to Clover’s technology tools
Ensure a high-quality, empathetic member experience during all interactions, particularly for vulnerable or high-need populations
Support the team’s overall goal of delivering efficient, patient/member-centered access to care
Qualification
Required
2+ years of experience in healthcare scheduling, patient access, or care coordination (experience in home-based or primary care preferred)
Comfortable with technology, including scheduling software and electronic medical records (EMR)
Excel in communication and conflict resolution, with a calm and empathetic approach to problem-solving
Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment
Passionate about improving patient experiences and access to care
Demonstrate empathy, professionalism, and a patient/member-first mindset in every interaction
Superior attention to detail. Ensures accuracy in scheduling, documentation, and follow-up
Enjoy working effectively with clinical and administrative partners to resolve scheduling issues
Thrive in a dynamic, technology-driven healthcare environment with evolving processes
Understand how scheduling impacts clinical operations and patient outcomes
Benefits
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Company holidays
Access to mental health resources
Generous time-off policy
Up to 18 days of vacation per year
10 federal holidays including New Year's Day, Juneteenth, and Christmas
4 additional paid holidays
1 floating holiday
Week of Rest
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Reimbursement for office setup expenses
Monthly cell phone & internet reimbursement
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Remote-first culture
Paid parental leave for all new parents
Company
Clover Health
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
GreenoaksSequoia CapitalFirst Round Capital
2021-11-17Post Ipo Equity· $300M
2021-01-08Post Ipo Equity· $400M
2021-01-08IPO
Leadership Team
Andrew Toy
CEO
Jamie Reynoso
CEO
Recent News
2025-12-17
GlobeNewswire
2025-12-08
Company data provided by crunchbase