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NXT Power, LLC · 5 days ago

Technical Support Representative (Non-Remote)

United States

Full-time

Remote

New Grad, Entry Level

NXT Power, LLC is seeking a Technical Support Representative to serve as a primary point of contact for customers seeking technical assistance with their products. This role involves providing troubleshooting support, coordinating service activities, and managing product return processes while ensuring a professional and customer-focused experience.

ElectronicsEnergy ManagementIndustrial Manufacturing

Responsibilities

Respond to inbound technical support inquiries via phone and email

Provide first-level troubleshooting and guidance for product, application, and installation-related issues

Diagnose issues and support product/application investigations in collaboration with engineering and service teams

Create and manage Return Material Authorization (RMA) orders within the ERP system

Coordinate and schedule on-site service visits with internal technicians and authorized third-party service providers

Prepare and issue quotes for non-warranty service work and repairs

Investigate, document, and report findings related to defective product returns

Manage inventory related to defective units, replacement units, and spare parts

Maintain accurate service records, documentation, and customer communication logs

Qualification

Microsoft OfficeData entry accuracyAnalytical skillsProblem-solving skillsUse of hand toolsCommunication skillsOrganizational skills

Required

High School Diploma or equivalent required

Proficiency with Microsoft Office applications, including Word and Excel

Strong data entry and documentation accuracy

Analytical and problem-solving skills with attention to detail

Ability to safely and effectively use small hand tools when required

Professional, calm, and composed communication skills, particularly when handling dissatisfied or escalated customers

Strong organizational skills and ability to manage multiple tasks simultaneously

Preferred

Prior experience in phone-based customer or technical support is preferred but not required

Previous sales or customer-facing experience preferred but not required

Basic understanding of electrical or electronic systems is preferred but not required

Benefits

Comprehensive on-the-job training.

Full benefits package, including health insurance, 401(k), company-paid holidays, and paid time off.

Eligibility for participation in the NXT Power employee incentive plan.

Company

NXT Power, LLC

NXT Power is a team of unparalleled experts dedicated to providing premium power quality solutions for manufacturers of critical electronic equipment.

Founded in 2020