Novaspect Inc. · 1 week ago
Automation Resource Planner
Schaumburg, IL
Full-time
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
5+ years expNovaspect, Inc., an Emerson Impact Partner, is a global leader in automation systems and solutions. They are seeking an Automation Resource Planner to manage the scheduling and resource allocation for Field Service Engineers, ensuring efficient operations and customer satisfaction.
Industrial Engineering
Responsibilities
Coordinate with Regional Service Manager and Service Coordinator teams to actively manage Field Service Engineer team schedule including resource allocation and assignment
Partner with Regional Service Managers to ensure assignments are assigned equitably and stretch assignments are provided
Partner Field Service Engineering resources on field assignments with our less experienced Engineering resources as training opportunities
Assign workload across multiple teams while maintaining our On-Time Delivery Service Level
Communicate with customers, Service Coordinators and Project Managers to confirm assigned -engineering resource and tentative schedule/plan
Maintain accuracy of field service engagement calendar
Support Quality Assessment on schedules
Ensure consistency of the service engagement and trip report delivery
Keeping stakeholders & management informed of engagement timelines and deadlines
Monitor Service Report and ensure completeness including electronic copy of customer signature
Track and report on Field Service Engineer utilization KPI and balance Team utilization
Ability to prioritize engagements based on input from peers and customers
Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and demand planning
Qualification
Required
Bachelors or Associate degree preferred
Minimum 5 years of experience with high volume scheduling/project management administration
Experience in Microsoft Office and Salesforce CRM preferred
experience in structure of a maintenance/services organization with implementation of maintenance/services planning tools
Professional certifications from recognized organizations such as the American Institute of Certified Planners (AICP) preferred
Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities
Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise
Ability to work with diverse teams and skill sets to achieve greater levels of efficiency
Excellent team player who demonstrates leadership abilities
Ability to create and drive process improvement and influence teams to adopt new practices
Ability to work with and inspire others
Highly organized and able to manage multiple engagements at once
Capacity to participate in a dynamic, technical and customer oriented culture
Desire for continual training and education
Travel to customer facilities as needed
Excellent written and verbal communication skills
Ability to work extended hours on a computer
Preferred
Bachelors or Associate degree preferred
Experience in Microsoft Office and Salesforce CRM preferred
Professional certifications from recognized organizations such as the American Institute of Certified Planners (AICP) preferred
Benefits
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Referral bonus
Company
Novaspect Inc.
At Novaspect, our core purpose is to improve our customers' performance through the innovative application of technology.
201-500 employees
H1B Sponsorship
Novaspect Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
PAUL NIELSEN
SENIOR ACCOUNT MANAGER
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