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Bizerba · 1 week ago

Field Service Technician - Industrial Systems

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

Bizerba is a company looking to expand its Industrial division, and they are seeking a Field Service Technician to support their operations in Virginia. The role involves providing service for equipment such as industrial scales and X-rays, along with performing installations and technical support for customers.

Machinery ManufacturingManufacturing

Responsibilities

Perform equipment installations and/or service at various customers locations locally and nationwide if necessary

Perform scheduled work on Preventive Maintenance Programs and Service Contracts

Responsible for maintaining a personal parts stock

Annual inventory counts must be within -5% discrepancy

Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls

Perform remote service and e-service

Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews

Handle technical correspondence with key customers

Communicate technical issues and problems to head Industrial office and work together on solutions

Prepare, communicate, and publish technical documentations for regular installations and projects

Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements

Accurate and consistent logging in ADP and SIS

Closing out work order tickets on time with descriptive details

Detailed daily reporting of services provided at customers

Timely expense reporting

Responsible for proper upkeep and maintenance of provided company service vehicle(s)

Responsible for keeping the spare parts in new/sellable condition and safe packaging

Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth

Qualification

Electrical skillsMechanical skillsTechnical supportCustomer serviceBasic computer skillsIntegrityWork ethicWork independently

Required

Associate degree or equivalent from a two-year technical school or college

Strong electrical and mechanical skills are a must

Able to travel frequently, up to several hours of driving per day possible. Must be open to on-call and occasional weekends and/or overnight travel. Typical travel is 50-80% plus overnight. (Food stipend and travel expenses covered)

Excellent customer service skills as this position acts as the 'face' of the Company

Must possess basic computer skills and knowledge

High level of integrity and work ethic including being energetic, and self-motivated

Able to work independently and remotely with project teams

Possess a valid driver's license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen