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McLeod Health · 6 days ago

Patient Experience Manager

Little River, SC

Full-time

Onsite

Mid, Senior Level

3+ years exp

McLeod Health is a locally owned and managed, not for profit organization, and they are seeking a Patient Experience Manager. The role involves championing the implementation of Service Excellence strategies and serving as a liaison between the organization and patients/families/visitors to address their needs and improve customer experience.

CommunitiesHealth CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values

Functions as role of consultant to operational leaders in order to champion the implementation of various Service Excellence improvement strategies at McLeod Health

Utilizes internal and external data to identify improvement opportunities related to customer experience, and supports outcome monitoring

Participates and assist with the implementation of improvement plans on local levels

Serves as a liaison between the organization and patients/families/visitors and responds and communicates to patient/family/visitor’s needs, questions, concerns, problems and/or complaints in a compassionate, professional, timely and effective manner

Proactively takes ownership in service recovery, issue resolution and opportunities for improvement as appropriate. Works with staff to mitigate adverse perceptions of health care environment

Collects and documents information regarding patient/family/visitor’s feedback, complaints, concerns, issues and/or needs with responsibility to report to appropriate staff for quality improvement as appropriate

Coordinates training focused on developing a customer-centered care delivery rooted in Service Excellence

Accurate documentation and maintenance of patient advocacy activities, managing compliments, complaints and grievance process and response documentation in accordance with McLeod Health’s Patient Complaint/Grievance Policy

Protects the confidentiality of all communications under the Quality Peer Review pursuant of S.C. Code 40-71-10, 40-70-20 and the Federal immunity under Health Care Quality Improvement Act of 1986

Qualification

Management experienceBachelor's DegreeService recoveryCPXP certificationProject managementCommunication skillsTeam facilitation

Required

3 years' experience in management of people, processes, or patient experience required

Strong skills in communication, team facilitation, project management and service recovery

Bachelor's Degree in Nursing, Healthcare Administration, Business, or related field required

In Lue of completion of degree must have a minimum of 6 years of relevant experience such as service excellence or customer service

Preferred

Current CPXP certification preferred

Company

McLeod Health

Glassdoor3.6

McLeod Health is a hospital network serving.

Founded in 1906

Florence, South Carolina, USA

10001+ employees

http://www.mcleodhealth.org/

H1B Sponsorship

McLeod Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)