Contec, Inc. · 1 day ago
Information Technology Support Technician - Level 2
Spartanburg, SC
Full-time
Onsite
Entry, Mid Level
1+ years expContec, Inc. is seeking an IT Service Technician - Level 2 to plan, design, develop, and launch efficient information systems and operations systems. This role involves providing Level 1 and Level 2 support, troubleshooting various technical issues, and maintaining relationships with third-party IT vendors.
Manufacturing
Hiring Manager
Deshaun Tanner
Responsibilities
Provides Level 1 support for users that includes, but is not limited to, the following:
Desktop/laptop imaging, setup, and troubleshooting
Printer setup and troubleshooting
Messaging support
Mobile device support and troubleshooting (includes tablets and mobile phones)
VoIP phone system support and troubleshooting
Provides Level 2 support for users that includes, but is not limited to, troubleshooting and resolving issues related to:
Management of Active Directory (AD) tasks, including the creation of secure groups, troubleshooting of Group Policy issues (e.g., printer deployment), and management of Domain Trust Relationships
Virtual Local Area Network (VLAN) connectivity issues
Multifactor Authentication (MFA) issues
Networking support (i.e., DHCP, DNS, access control lists, etc.)
Ensures the timely completion of all assigned Requests for Support submitted through the IT department’s ticketing system, as well as the documentation of all action steps taken to resolve the request
Deploys patch updates for Windows Server infrastructure using Group Policy and Windows Server Update Services (WSUS)
Creates and audits security policies for IT systems. Maintains awareness of changes in security practices and new threats
Maintains and configures wireless handheld scanning devices
Documents processes for repeatability and consistency
Leads Contec IT projects involving internal and external resources. Ensures accountability and timely delivery across all contributors
Maintains relationships with third party IT vendors. Ensures accurate documentation of services rendered and any related communications
Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals
Others may be assigned
Qualification
Required
Associates' degree in Information Technology or related fields preferred; one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience
Demonstrated knowledge and working experience in the following areas is required: General PC imaging and troubleshooting
Microsoft PC and Server Operating Systems
Microsoft Office suites and Office 365
Mobile devices including IOS and Android based systems
IT Frameworks (i.e., COBIT, ITIL, CIS, etc.)
Wired and wireless network systems and protocols (i.e., DHCP, DNS, 802.11, 802.1q, VLANs Routing, and LACP)
Active Directory and Group Policies
AAA and Multifactor Authentication
Demonstrated knowledge of networking authentication protocols and working experience in deploying and troubleshooting 802.1x authentication with RADIUS for wired and wireless NAC solutions is a plus
Company
Contec, Inc.
At Contec, we are more than just a manufacturer; we are a trusted partner in maintaining the highest standards of cleanliness and hygiene in mission-critical environments.
501-1000 employees
H1B Sponsorship
Contec, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (4)
Funding
Current Stage
Late StageLeadership Team
Amanda Plumley
Learning and Talent Development Partner
Darleen Cassidy
Sr. Business Partner HR
Recent News
EIN Presswire
2025-02-18
GlobeNewswire News Room
2023-11-16
2023-09-11
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