Level 1 IT Service Desk Analyst (100% Remote) jobs in United States
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Top Stack · 5 days ago

Level 1 IT Service Desk Analyst (100% Remote)

positionUnited States
timeContract
remoteRemote
seniorityEntry Level
date1+ years exp

Top Stack is a national healthcare organization seeking an IT Service Desk Analyst to join their team. In this role, you would be the initial point of contact for employees with general IT inquiries or technical difficulties, providing troubleshooting and support for hardware, software, and network issues.

ConsultingHuman ResourcesRecruiting
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Growth Opportunities
Hiring Manager
Greg Zazzarino
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Responsibilities

Diagnose and resolve simple hardware, software, and network problems through initial troubleshooting steps
Accurately log and document user issues, including descriptions, steps taken, and relevant information in a ticketing system
Identify and escalate complex issues to higher-level support personnel when necessary
Provide clear and concise communication to users, explaining technical concepts in a way that is easy to understand
Maintain a positive and professional attitude, providing excellent customer service
Stay up to date on current IT technologies and best practices to effectively assist users
Identify trends in user issues and report them to relevant teams to improve IT services
Manage user accounts, including creating, modifying, and deleting accounts as needed
Cover weekly On Call support in a rotation with other team members
Other duties as assigned

Qualification

CompTIA A+CompTIA Network +CompTIA Security +ITIL CertificationCustomer serviceAnalytical skillsCommunication skillsOrganizational skillsTime management

Required

Possess 1 to 3 years of relevant work experience in the field or in a related area is required
2–4-year degree in IT related field (or equivalent work experience)
CompTIA's A+ (or equivalent work experience)
CompTIA's Network +
CompTIA's Security +
ITIL Certification is a plus
Excellent customer service, timeliness, communication and follow-up
Exceptional analytical and problem-solving skills
Advanced collaboration, communication, and interpersonal skills
Excellent organizational and time management skills
Strong organizational, verbal and written communication skills

Company

Top Stack

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Top Stack is a staffing and recruiting company with an online search portal for various jobs in project consulting, finance, and software.
dateFounded in 2017
location
Wayne, Pennsylvania, USA
people-size11-50 employees
web-link
https://topstackgroup.com/

Funding

Current Stage
Early Stage

Leadership Team

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Michael Masiello
Founder and Chief Executive Officer
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Company data provided by crunchbase