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Re-Bath, LLC · 3 days ago

Call Center Representative

Troy, MI

Full-time

Onsite

Mid, Senior Level

$15/hr - $19/hr

5+ years exp

Re-Bath is seeking an energetic Call Center Representative to join their dynamic team. The role involves generating leads through outbound calls, setting appointments for sales representatives, and maintaining accurate lead databases.

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Responsibilities

Dive into outbound calls with zest to generate leads and discover potential customers

Explore diverse prospecting methods to expand our lead database

Qualify leads like a pro based on our predetermined criteria

Master the art of setting appointments for our stellar sales representatives with qualified leads

Juggle and coordinate appointments with finesse

Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed

Rock our lead databases, keeping them accurate, up-to-date, and ready for action

Record lead interactions in our cutting-edge CRM system

Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures

Work closely with the call center supervisor and contemporaries to align lead generation strategies

Have a can-do attitude, ready to tackle a fast-paced, fun environment

Together, let's take our lead generation game to new heights!

Meet and exceed monthly and quarterly lead generation targets

Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting

Qualification

Customer service experienceCRM software proficiencyMS Word proficiencyMS Excel proficiencyMS Outlook proficiencyInfluenceCommunication skillsAttention to detailTime managementOrganizational skillsPersuasionRelationship buildingAdaptabilityGoal-orientedSelf-motivated