Customer Experience Manager jobs in United States
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The Home Depot ยท 1 day ago

Customer Experience Manager

positionLexington, KY
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

The Home Depot is a leading home improvement retailer, and they are seeking a Customer Experience Manager to oversee store standards and enhance customer service. The role involves coaching associates, managing customer service escalations, and ensuring operational processes are followed to maintain a safe and efficient store environment.

E-CommerceHome and GardenHome DecorHome ImprovementRetail
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H1B Sponsor Likelynote
Hiring Manager
Gustavo E. Ruiz Abad, MBA
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Responsibilities

Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service
Provide in the moment coaching based on observations and behavior
Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
Lead store kickoff meeting and walk each department to ensure store readiness

Qualification

Customer ServiceCoachingSafety ProceduresPerformance ManagementAction OrientedDirects WorkBuilds Effective TeamsDrives Engagement

Required

Must be eighteen years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
1 year of work experience

Company

The Home Depot

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The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
dateFounded in 1978
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
https://www.homedepot.com

H1B Sponsorship

The Home Depot has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)

Funding

Current Stage
Late Stage
Total Funding
unknown
2007-07-31Debt Financing

Leadership Team

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Ted Decker
Chair, President and CEO
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Chip Devine
Senior Vice President
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Recent News

Digital Commerce 360
Recap: Executive leadership changes that shook up retail in 2025
2026-01-07
TradingView
Home Depot Executive Sells Shares
2025-12-31
GlobeNewswire
INVESTOR ALERT: Pomerantz Law Firm Investigates Claims On Behalf of Investors of The Home Depot, Inc. - HD
2025-12-31
Company data provided by crunchbase