Inceed · 3 days ago
Mobile Help Desk Support
Cornelius, NC
Contract
Onsite
New Grad, Entry Level
$18/hr - $22/hrInceed is a staffing direct placement firm seeking a skilled Mobile Help Desk Support professional to join their team. This full-time role involves assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS.
ConsultingInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Jennifer Tannehill, MBA
Responsibilities
Respond to and resolve user requests for assistance via phone, email, and text messaging
Provide initial analysis and resolution for incidents and service requests submitted by internal users
Utilize help desk tracking software for efficient issue resolution
Qualification
Required
Proven ability to follow defined processes and seek advice when necessary
Previous experience in customer support, call center, or similar roles
Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices
Preferred
Familiarity with IT knowledgebase software and end-user documentation
Strong communication skills for interfacing with management and technical resources
Experience in maintaining poise and humor in stressful situations
Benefits
3 different medical health insurance plans, dental, and vision insurance.
Voluntary and long-term disability insurance.
Paid time off, 401(k), and holiday pay.
Weekly direct deposit or pay card deposit.
Company
Inceed
Inceed is a staffing and recruiting company that provides consulting services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Shaw
Partner and Founder
Recent News
2025-05-23
2025-04-23
Company data provided by crunchbase