thelab · 1 day ago
Junior Account Executive
thelab is looking for an enthusiastic Junior Account Executive to join their fast-paced onsite client team in New York. The role involves working with publishing and marketing teams to execute briefs for various print and digital deliverables, while maintaining excellent client relationships and supporting project delivery.
Responsibilities
Build and maintain an excellent client relationships throughout project delivery, ensuring clear communication and effective expectation management throughout the lifecycle of an assigned project
Build direct relationships and trust with client marketing teams, offering expert guidance and support on creative content production
Proactively consider how decisions and actions may impact clients, responding quickly to their needs, resolving issues efficiently, and avoiding over commitment
Identify potential project risks, create contingency plans, and escalate issues with commercial impact when appropriate
Identify areas of inefficiency or duplication, and proactively report and resolve with wider Account Management and studio teams
Identify opportunities to advance existing client relationship, with support from Account Director.Senior Account Manager
Take overall responsibility for delivering assigned projects, with support from wider Account Management team where required
Support senior team members on larger, more complex projects
Ensure effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes
Provide administrative support, including preparing internal and client reports, scheduling meetings, developing timelines and deadlines, and tracking KPIs
Collaborate with the other regional Account Management teams to share knowledge, resources and best practices
Recognize the importance of account administration, including issuing contact reports and weekly status updates
Qualification
Required
At least 2 year's production or creative agency experience
Excellent communication skills both verbal and written
Organized and efficient, with an entrepreneurial attitude
Impeccable attention to detail in your work, processes, presentations and written communication
Sociable, likeable and willing to be part of a great team
Comfortable and enjoys working in a fast paced environment
Ability to manage multiple clients, projects and the subsequent communications
Keen to learn and get stuck into new opportunities or workstreams
A natural problem solver and innovator that can find a solution or educated response to any client requirement or request
A serious passion for production including emerging technologies
Ability to work out of the client's offices in Midtown Manhattan at least 3-4 days per week
Preferred
Experience using Project Management and Asset Management systems, specifically Monday.com, is a plus
An interest in art is a bonus