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Paysafe · 1 day ago

Account Manager

Metro Jacksonville

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Paysafe is a leader in the iGaming industry specializing in digital marketing services and technology solutions. The Account Manager will provide ongoing training and support to clients, aiming to establish strategic relationships and enhance client satisfaction while identifying opportunities for business growth.

Financial ServicesFinTechMobile PaymentsRisk Management

Hiring Manager

Heather Butler

Responsibilities

Client Relationship Management—Initiate frequent communication with your portfolio of accounts to learn about the clients' businesses, goals and strategies, and pain points to identify opportunities to better leverage how the client works with Income Access and increase revenue

Client Training—We train clients on how to best use our software to match their business needs, notify clients of software upgrades, and schedule training on new features for the client’s staff

Client Communication—Create awareness and increase uptake of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients

Maintain high client satisfaction through effective client support and problem determination

Resolve fundamental technical problems and general "how-to" questions

Support onboarding new clients to the Income Access software, which includes understanding the client’s business needs and requirements

Qualification

Account ManagementClient Relationship ManagementOnline Marketing KnowledgeTrend AnalysisMS Office ProficiencyProblem-Solving SkillsTechnical CommunicationSales SkillsHTML KnowledgeAffiliate Marketing KnowledgeEnglish CommunicationPortuguese/Spanish CommunicationAttention to DetailWork EthicOrganizational Skills

Required

Bachelor's degree in related field of study (Business, Marketing, Finance) or equivalent combination of education and experience in lieu of degree, required

Minimum 2-3 years' experience in Account Management, Customer Service or Business Development role, required

Strong client relationship management skills

Excellent problem-solving skills

Ability to understand and communicate fundamental technical problems and resolutions clearly to both a technical and non-technical audience

Ability to analyze trends to develop sustainable solutions for the growth of our client programs

Exceptional knowledge of the Internet and how users interact with content

Understanding of search engine queries and directory sites

Knowledge of online marketing and the industry

Attention to detail and strong organizational skills

Strong work ethic

Eager and willing to overcome challenges

Demonstrated ability to work in a fast-paced, competitive, and fun environment

Proficiency in MS Word, Excel, Outlook, PowerPoint

Excellent sales and negotiation skills

Excellent verbal and written English communication with solid editing and proofing skills

Excellent verbal and written Portuguese/Spanish communication with solid editing and proofing skills

Preferred

Knowledge of affiliate marketing is considered an asset

Knowledge and understanding of HTML is considered an asset

Benefits

Income Access provides equal employment opportunities to all employees and applicants and prohibits discrimination of any type about ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.