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State of Delaware · 6 days ago

Application Support Project Leader This position is EXEMPT from the State of Delaware Merit System.

Delaware, United States

Full-time

Onsite

Mid Level

The State of Delaware is seeking an Application Support Project Leader to join the Judicial Information Center (JIC), the IT department for the judicial branch. The role involves managing configuration governance and release assurance, ensuring configuration integrity across civil and criminal systems, and supporting application training and release deployments.

Government

H1B Sponsor Likely

Responsibilities

The Application Support Specialist contributes to the governance and assurance of configuration changes across civil and criminal applications, working as part of the broader Application Support and JIC teams

The role helps validate both vendor-delivered and internally developed configurations to ensure they align with judicial policy, approved business requirements, and established operational standards

The specialist helps maintain configuration inventories, version-controlled logs, and release assurance documentation, contributing to a consistent record of changes across environments

They participate in release validation by comparing test and production configurations and confirming that implemented functionality behaves as expected

The role supports validation of configuration parameters in both the CMS and the mainframe environment, helping ensure that items such as case codes, cost schedules, user roles, and related parameters remain aligned with policy and approved workflows

They also assist in confirming the integrity of environment synchronization across test and production partitions

As part of cross-team governance, the specialist contributes documentation and input for release reviews, readiness assessments, and change control processes

This includes supporting the documentation, routing, and tracking of change requests to maintain an auditable record of decisions and approvals

The specialist applies their system knowledge to the development of test cases used to validate application functionality during releases, upgrades, and configuration changes

They also support the creation of training materials by documenting configuration and functionality, capturing screenshots or recordings, and sharing information with colleagues and judicial partners to help build operational knowledge across the Courts

Finally, they participate in periodic configuration audits to ensure ongoing accuracy, policy compliance, and alignment of application behavior with business needs

Qualification

Configuration managementRelease governanceChange control processesSQL queriesInformation security practicesITIL certificationAnalytical abilityMulti-taskingDocumentation skillsCommunication skills

Required

Proven experience with configuration management, release governance, and change control processes in multi-system environments

Strong understanding of system configuration concepts—roles, workflows, fees, document templates, and business rules

Working knowledge of SQL queries, relational data models, and dependencies across modules

Competence in documenting configurations, maintaining version history, and supporting audit readiness

Awareness of software release cycles, regression testing, and defect triage practices

Demonstrated ability to translate business requests into structured configuration changes under formal governance

Experience facilitating configuration review meetings, maintaining change logs, and coordinating approvals

Understanding of risk mitigation strategies for configuration changes, including rollback and validation steps

Commitment to following standard operating procedures, naming conventions, and documentation templates

Strong analytical ability to identify configuration dependencies, assess system impacts, and troubleshoot complex issues

Excellent documentation skills—able to produce detailed configuration guides, testing artifacts, and change summaries

Clear and professional written and verbal communication; capable of engaging with technical teams, vendors, and court SMEs

Demonstrated ability to manage multiple priorities, track assignments, and meet governance timelines

Preferred

Experience with judicial or government IT systems

Familiarity with information security and data integrity practices in justice or public sector IT

Familiarity with platforms such Contexte ACS, C-Track, CJIS, and/or equivalent court/case systems is strongly preferred

ITIL certification or formal training in configuration/change management frameworks

Working knowledge of system lifecycle management, release coordination, and regression testing practices

Benefits

FREE parking!!!

Comprehensive benefit package

Company

State of Delaware

Glassdoor3.5

The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

Founded in 1787

Wilmington, Delaware, USA

10001+ employees

https://www.delawarestatejobs.com/

H1B Sponsorship

State of Delaware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (8)

2024 (3)

2023 (2)

2022 (3)

2020 (4)