Apply on Employer Site

Capital One · 1 day ago

Director, Security Operations Center

McLean, VA

Full-time

Onsite

Senior Level, Lead/Staff

$190K/yr - $217K/yr

10+ years exp

Capital One is a company focused on transforming the industry through ingenuity and collaboration. They are seeking a Director for their Security Operations Center to oversee multiple security operations, enhance incident response capabilities, and foster a high-performance culture within the team.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Develop and implement strategic goals, policies, and protocols for the GSOC to align with the overall security and risk management strategy

Serve as a senior decision maker for critical security incidents, providing real-time direction and escalation as needed

Establish and execute protocols for effective incident response, crisis management, and emergency communications

Coordinate after-action reviews for major incidents, identifying lessons learned and implementing improvements to enhance incident response capabilities

Integrate threat intelligence into daily GSOC operations to anticipate risks, identify patterns, and enhance proactive response measures

Understand the business drivers, and associate culture of the enterprise and partner with relevant stakeholders to ensure regulatory compliance, data protection, and associate protection are are in place

Assess and implement technology solutions, in partnership with Security Technology teams, including surveillance systems, alarm monitoring, access control, and incident management software to enhance efficiency and effectiveness

Continuously evaluate and optimize workflows, ensuring the team utilized best practices in monitoring, risk assessment, and reporting

Stays current with industry trends, emerging technologies, and threat landscapes, making recommendations for advancements in capabilities

Fostering a high-performance culture focused on vigilance, resilience, and continuous improvement

Oversee training programs for GSOC personnel to ensure preparedness in handling a wide range of security incidents

Drive quality assurance programs to assess and improve team performance, including regular exercises, simulations, and Standard Operating Procedures (SOP) reviews

Provide regular briefings to executive leadership on security posture and performance metrics

Establish clear communication channels and reporting mechanisms for sharing information with key stakeholders and senior leadership during incidents

Collaborate with external law enforcements and industry partners for information sharing, best practices, and trend analysis

Qualification

Physical security principlesSecurity operations center managementIncident management softwareCrisis managementData analysisLeadershipCommunicationTeam management

Required

Bachelor's Degree or military experience

At least 10 years of experience in physical security operations, security command centers, or crisis management call centers

At least 5 years of people management experience

Proactively set the tone and culture for the team by leading with purpose, fostering a culture of psychological safety where every team member can thrive and contribute to our shared mission

Own and demonstrate Capital One values and integrate them into both own and team's work products and communications

Lead and motivate high performing teams in a 24/7 operational setting

Possess strong industry influence, and knowledge of physical security principles, incident response best practices, and situational awareness techniques

Have experience with security operations center management, data analysis, business continuity, and incident management

Anticipate and mitigate risks and make complex decisions that have broad impact

Effectively leverage strategic influence across a network of broad groups to drive results in a matrixed environment, passionately supporting team needs and development

Inspire diversity of thought among stakeholders at all levels and regularly build buy-in for strategic initiatives

Proactively pull teams together, identifying and mobilizing others towards long-term destination, influencing others to exceed expectations

Demonstrate strong execution skills with the ability to negotiate, set, and deliver multiple priorities independently

Delegate appropriately and empower team to problem solve

Own group results, and skillfully manage projects, willing and able to make tough or unpopular decisions if it is the right thing to do

Communicate as a Senior Leader, tailoring messages to the audience and bringing in context from a variety of competing interests (reputational, business, etc)

Develop and implement strategic goals, policies, and protocols for the GSOC to align with the overall security and risk management strategy

Serve as a senior decision maker for critical security incidents, providing real-time direction and escalation as needed

Establish and execute protocols for effective incident response, crisis management, and emergency communications

Coordinate after-action reviews for major incidents, identifying lessons learned and implementing improvements to enhance incident response capabilities

Integrate threat intelligence into daily GSOC operations to anticipate risks, identify patterns, and enhance proactive response measures

Understand the business drivers, and associate culture of the enterprise and partner with relevant stakeholders to ensure regulatory compliance, data protection, and associate protection are in place