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U.S. Bank · 1 day ago

Unauthorized Account and Check Claims Operations Executive

Fargo, ND

Full-time

Onsite

Senior Level, Lead/Staff

$144K/yr - $169K/yr

10+ years exp

U.S. Bank is committed to helping customers and businesses make better financial decisions. The Unauthorized Account and Check Claims Operations Executive is responsible for overseeing operational performance, developing business plans, and ensuring compliance while investigating claims related to unauthorized account usage and fraudulent checks.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Responsible for investigating and resolving claimant identified scenarios or the unauthorized use of their personal sensitive information used to establish an account at U.S. Bank

Responsible for the claims specialist’s investigating the reported event while performing a reasonable investigation to determine if the claimant is a victim of ID Theft

Responsible for investigating and resolving customer identified scenarios involving fraudulent or improperly negotiated check drawn off a DDA

Responsible for recovery (outgoing breach of warranty)

Knowledge of indemnification agreements content and structure for scenarios not eligible for outgoing breach of warranty recoveries

Responsible for incoming breach of warranty claims submitted from other institutions

Responsible for pays outs via indemnity agreements to other banks (no-loss scenarios where funds are available/held)

Superior knowledge of Fair Credit Reporting Act (Reg-V) and the Truth and Lending Act (Reg-Z)

Superior knowledge of Electronic Funds Transfer Regulation (Reg-E)

Qualification

Banking experienceUCCReg-VReg-ZProcess ImprovementAnalytical skillsManagement experiencePeople skillsCommunication skillsProblem-solving skills

Required

Management/supervisory experience

10 or more years of banking or other relevant experience

Responsible for investigating and resolving claimant identified scenarios or the unauthorized use of their personal sensitive information used to establish an account at U.S. Bank

Claims reported directly to the bank, or indirectly through credit reporting agencies

Responsible for the claims specialist's investigating the reported event while performing a reasonable investigation to determine if the claimant is a victim of ID Theft

Responsible for investigating and resolving customer identified scenarios involving fraudulent or improperly negotiated check drawn off a DDA

Common examples include counterfeit, forged, and endorsement scenarios governed by the Uniform Commercial Code (UCC) and Your Deposit Account Agreement (YDAA)

Responsible for recovery (outgoing breach of warranty)

Knowledge of indemnification agreements content and structure for scenarios not eligible for outgoing breach of warranty recoveries

Responsible for incoming breach of warranty claims submitted from other institutions

Responsible for pays outs via indemnity agreements to other banks (no-loss scenarios where funds are available/held)

Superior knowledge of Fair Credit Reporting Act (Reg-V) and the Truth and Lending Act (Reg-Z)

Superior knowledge of Electronic Funds Transfer Regulation (Reg-E)

Preferred

Preferred expertise in Process Improvement methodologies, including Lean and Six Sigma process design

Proven experience in building operational units and collaborating cross-functionally with business partners to deliver exceptional customer experience

Strong focus on enhancing and maintaining superior customer experience standards

Bachelor's degree in finance, Accounting or relevant field

MBA

Well-developed verbal and written communication skills

Knowledge of assigned unit(s) and relation to broader industry

Effective verbal and written communication skills necessary

Incumbent possesses strong analytical, decision-making, and problem-solving skills

Requires considerable tact, diplomacy and people skills