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Raymond James · 1 week ago

CMDB & Discovery Engineer

Memphis, TN

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Raymond James is a company focused on delivering high-quality financial services, and they are seeking a CMDB & Discovery Engineer. This role is responsible for the design, implementation, and management of the CMDB within the ServiceNow platform, ensuring accurate documentation and integration of infrastructure components.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately documented, tracked and aligned with standards

Design, implement, and maintain automated discovery processes using ServiceNow Discovery, Cloud Discovery, and Agent Client Collector (ACC)

Integrate external data sources into the CMDB using Multisource CMDB capabilities and Service Graph Connectors

Ensure CMDB data accuracy, completeness, and compliance with the CSDM framework

Lead the implementation and configuration of ServiceNow Discovery, Service Mapping and other CMDB-related modules

Troubleshoot and resolve CMDB-related issues including integrations and data quality issues and provide ongoing maintenance and enhancements

Contribute to the continuous improvement of the CMDB processes, tools and workflows to enhance efficiency and accuracy

Manages ServiceNow Discovery and ServiceNow Service Mapping

Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant

Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements

Develop and maintain discovery schedules, credentials, and probes for hybrid environments (on-prem and cloud)

Monitors discovery and service mapping results, reconciling and addressing any anomalies

Proactively plans capacity of ServiceNow MID servers and maintains and configures them appropriately

Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained

Collaborates with key stakeholders across Configuration Management, Risk, Security, Operations, and Asset Management to ensure accurate service mapping and lifecycle alignment

Supports integration of CMDB data with lifecycle processes including asset request, approval, acquisition, provisioning, and decommissioning

Participates in platform upgrade planning, testing, and validation

May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time

Writes and/or reviews system specifications, including output requirements, flow charts, and technical diagrams

Qualification

ServiceNow DiscoveryServiceNow Service MappingCMDB processesScriptingDiscovery probesLinux administrationWindows Server administrationHTTP protocolsTCP protocolsSNMP protocolsSOAP protocolsREST protocolsXMLJSONActive DirectoryStorage Area NetworkVirtualization conceptsNetwork concepts

Required

5+ years of relevant experience

Minimum of two (2) years of experience with discovery and application mapping technologies

In-depth knowledge of Configuration Management Database (CMDB) processes and practices

Intermediate Scripting experience using JavaScript, Groovy, PowerShell, Bash, RegEx, SQL, etc

Discovery probes, sensors, and patterns

Linux and Windows Server Operating System administration

Protocols such as HTTP, TCP, SNMP, SOAP, and REST

Web and Application servers such as WebSphere, JBoss, MQ, IIS, Apache

Markup languages such as XML and JSON

Microsoft Active Directory architecture

Storage Area Network technologies

Understanding Virtualization concepts and technologies

Understanding network concepts such as routing, switching, firewalls, NAT, load balancing

Bachelor's: Computer and Information Science (Required)

Bachelor's: Computer Engineering, Bachelor's: Engineering, High School (HS) (Required)

Preferred

ServiceNow-related certifications are a plus

Preferably ServiceNow Discovery and ServiceNow Service Mapping

Experience with Microsoft SCCM, Tanium, or similar discovery tools is also acceptable

Company

Raymond James

Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.

Founded in 1962

Atlanta, Georgia, USA

10001+ employees

http://www.raymondjames.com

H1B Sponsorship

Raymond James has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)