Microsoft · 2 days ago
Product Marketing Director - Dynamics 365 Contact Center
Redmond, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
$131K/yr - $252K/yr
4+ years expMicrosoft is seeking a strategic and execution-oriented Product Marketing Director to lead product marketing for Dynamics 365 Contact Center, an agentic contact center platform. The role involves shaping the product roadmap, narrative, pricing, and go-to-market strategy while collaborating closely with engineering and sales teams.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Own product marketing for Dynamics 365 Contact Center, partnering deeply with engineering on product definition, roadmap prioritization, and long-term competitive strategy, and business planning on pricing and packaging decisions
Define and evolve the product narrative with a strong focus on crafting compelling content, including messaging, customer presentations, whitepapers, webinars, customer success stories, and product videos that articulate Microsoft’s differentiated value proposition
Engagement with customers, analysts, and partners to gather market insight, validate product direction, inform positioning, and drive advocacy across enterprise CCaaS audiences
Collaborate closely with sales and GTM on seller enablement by delivering compelling customer-facing assets such as pitch decks, demos, competitive battlecards, and solution architectures in close collaboration with Microsoft sales teams
Represent Microsoft at key industry moments, including flagship Microsoft events and external conferences, through customer presentations, demos, and thought leadership
Partner with cross-functional marketing teams (web, campaigns, demand generation, field, and events) to execute integrated global marketing programs that drive awareness, adoption, and growth
Measure and optimize impact using clear success metrics, ROI/TCO models, and performance insights to continuously refine messaging, GTM motions, and execution
Qualification
Required
Master's Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business OR equivalent experience
Preferred
Master's Degree in Marketing, Computer Science, Business or related field AND 8+ years marketing or sales experience OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business OR equivalent experience
6+ years of experience in product marketing, product management, or technical marketing roles within enterprise SaaS, cloud, or CCaaS platforms
Proven experience leading GTM for complex, technical enterprise products, including close collaboration with engineering and product teams
Strong analytical mindset with experience using data and metrics to guide strategy and measure impact
Demonstrated ability to influence cross-functional teams and operate effectively in fast-paced, ambiguous environments
Excellent written and verbal communication skills, with the ability to translate technical architecture into compelling customer value stories
Direct experience in the Contact Center / CCaaS market, including familiarity with voice ACD, digital channels, intelligent routing, agent assist, analytics, and workforce engagement
Background in competitive positioning and sales enablement for enterprise customer engagement platforms
Familiarity with Dynamics 365 Contact Center or broader Microsoft service solutions is a plus
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
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