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Community Medical Services · 2 days ago

Client Services Coordinator

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of their clinic. The role involves coordinating client care, scheduling appointments, assisting with walk-in intakes, and addressing client concerns in a supportive environment dedicated to helping individuals recover from substance use disorders.

BiotechnologyHealth CareMedical

Responsibilities

Greets and attends to clients in person and over the phone

Answers all phone calls in a professional and courteous manner

Manages the patient flow of a high volume of clients in a fast-paced environment

May place outbound calls to schedule follow-up appointments, or to engage clients in treatment

Creates new client profiles and enters demographic information in electronic health record

Schedules appointments using electronic scheduling system

Completes accurate documentation of client visits in their electronic health record

Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized

Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record

Establishes client payment plans and financial contracts, collects and posts payments

Ensures confidentiality of all client and employee information

Assists in the de-escalation of clients using a trauma-informed approach

Triages client issues to secure most appropriate solution Introduces clients to the

Recovery Connect engagement app and help them navigate it as needed

Completes end of day tasks, including reconciling deposit and payment records

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff

Participates in in-service/education regarding

Quality Improvement or required job-focused education

Helps maintain inventory and assist in ordering clinic supplies

Performs general office duties, such as document preparation, scanning, faxing

Qualification

Customer service experienceFront desk experienceElectronic health recordsOrganizational skillsProblem solvingCultural competenceCommunication skillsTeam playerAttention to detailTime management

Required

High School Diploma/GED

1+ years of experience in customer service is required

1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required

For employees in the following states (TX/OH/MN/IN/WI): Motor Vehicle Valid state-issued driver's license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

Ability to communicate clearly and effectively between all organizational levels and with outside providers

Basic computer knowledge, including ability to navigate in electronic health records

Culturally competent and sensitive to client and employee needs

Demonstrated ability in medication administration accuracy and ability to maintain accurate client records

Excellent organizational skills, accuracy, and attention to detail

Problem solving, conflict resolution, time management, and strong customer service skills

Strong team player comfortable working in a fast-paced setting

Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR

Flexible with the ability to work in a continuously changing environment

Ability to work flexible hours including nights, weekends, and holidays

Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment

Frequent and prolonged typing and operation of computer, keyboard, and telephones

Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds