Brownlee Whitlow & Praet, PLLC · 1 day ago
Client Experience Director
Cary, NC
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expBrownlee Whitlow & Praet, PLLC is a dynamic and expanding law firm dedicated to serving North Carolina, South Carolina, and Georgia. The Client Experience Director will foster and develop strong relationships with clients and prospects to enhance client satisfaction and loyalty while integrating business development responsibilities to support the firm's growth.
AdviceLaw EnforcementLegalProfessional Services
Hiring Manager
Kelly Hubbell
Responsibilities
Manage further development and maintenance of relationships with existing clients to understand their needs and facilitate ongoing client satisfaction
Act as the primary point of contact for key clients, addressing inquiries and resolving client concerns promptly
Conduct regular client feedback sessions and surveys to gauge satisfaction and improve services
Manage intake of all new clients and matters
Collaborate with the marketing team and the legal division to develop and implement business development strategies that target new clients and markets
Identify and pursue new business opportunities, including networking, referrals, and presentations
Prepare and deliver proposals and pitches to prospective clients
Work with the marketing department to design and execute client engagement initiatives, including seminars, webinars, and events
Contribute to the development of marketing materials and campaigns to enhance the firm’s visibility and reputation
Lead and mentor the client relations/experience team, providing guidance and support in client interaction and business development efforts
Foster a collaborative environment that emphasizes continuous improvement and innovative client service strategies
Sit on our Executive Committee
Monitor and analyze industry trends, client feedback, and competitor activity to identify opportunities for growth and improvement
Prepare regular reports on client relations and business development activities for senior management
Qualification
Required
Bachelor's degree in business, marketing, or a related field
Minimum of 3 years of experience in client relations and business development, ideally within a law firm or professional services environment
Strong understanding of legal services and market dynamics
Excellent interpersonal, communication, and negotiation skills
Proven ability to develop strategic relationships and drive business growth
Preferred
At least 1 year of management experience is preferred
Benefits
Competitive salary and benefits package
Collaborative and supportive work environment
Company
Brownlee Whitlow & Praet, PLLC
Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We provide legal and business solutions focusing on Multifamily, Community Associations and Commercial Real Estate.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Thomas Howard
Partner
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