Apply on Employer Site

Air Apps · 1 day ago

Community Manager

San Francisco, CA

Full-time

Onsite

Mid Level

3+ years exp

Air Apps is a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner. As a Community Manager, you will be responsible for building and engaging the user community through various platforms while fostering a positive and inclusive environment.

Mobile AppsSoftware

Responsibilities

Develop and execute community engagement strategies to grow and support user communities

Manage and moderate forums, social media groups, and user discussion platforms

Engage with users by responding to questions, moderating discussions, and fostering positive interactions

Organize and promote community events, webinars, and Q&A sessions

Collaborate with marketing, product, and support teams to ensure a seamless user experience

Monitor and analyze community engagement metrics to optimize strategies

Identify and activate brand advocates, ambassadors, and superusers

Stay up to date with community management trends, tools, and best practices

Develop and maintain community guidelines and policies to ensure a safe and welcoming space

Address user concerns and escalate issues to the appropriate teams when necessary

Qualification

Community managementSocial media managementCommunication skillsCommunity-building toolsEvent planningData analysisBrand loyaltyUser engagementConflict mediation