XBP Global · 14 hours ago
Customer Service Rep Mail/Conference Services
Atlanta, GA
Full-time
Onsite
Entry Level
$16/hr - $17/hr
1+ years expXBP Global is a workflow automation leader that focuses on business process automation and digital transformation. The Customer Service Representative for Mail/Conference Services will be responsible for providing excellent customer care, coordinating visitor logistics, and maintaining a professional office environment.
Computer Software
Responsibilities
Maintain highest level of customer care while demonstrating a friendly and cooperative attitude
Effectively address and resolve client and customer concerns and/or complaints
Demonstrate flexibility in satisfying customer in high demand environment
Develop a familiarity with the building occupants for whom you are assisting
Greet and present a professional and friendly image to employees, visiting guests and customers
Serve as a point of contact for visitors, customers, or employees who are lost or require direction
Provide information regarding building services, parking, cafeteria hours, etc
Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)
Maintain clean, organized, and professional work areas
Participate in Exela Enterprise Solutions and customer mandated training
Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization
Identifying seating booking conflicts or potential booking conflicts, suggesting solutions
Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the service areas, conference rooms, supply rooms, and other areas as designated
Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed
Request facilities attention for maintenance/safety issues observed on walk through
Respond to numerous phone calls
Correspond via email using Microsoft Outlook
Provide limited technology support
Provide backup support for conference/meeting room reservation
Provide special project and administrative support on an ad hoc basis
Ensure that deadlines are met; prioritize workload assignments
Maintaining all logs and reporting documentation with attention to detail
Participate in cross-training
Adhering to all safety procedures
Consistently adhering to business practice guidelines and policies
Provide back up support to mail services functions as needed
Taking direction from Team Leader or Service Delivery Manager
Qualification
Required
Minimum of 1 year customer service related experience required
Computer proficiency in email environments, Microsoft Office Suite or similar programs
Exceptional Customer Service Skills & Professionalism
Provide a professional manner and appearance when on duty
Strong planning, prioritization and organizational skills
Ability to multi task and manage multiple priorities and deadlines is critical
Self-motivated and possess a strong sense of responsibility
Strong attention to detail and follow through
Excellent communication skills both verbal and written
Work effectively with a diverse range of individuals and groups
Willingness to cross-training for other job functions
Ability to effectively work individually or within a team in a fast paced environment
Ability to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodations
Ability to sit, stand and/or walk for long periods of time with or without reasonable accommodation
Ability to meet employer's attendance policy
Benefits
Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
XBP Global
XBP Global is a multinational technology and services company powering intelligent workflows for organizations worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase