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Lloyd Management · 3 months ago

Front Desk Associate

St Peter,MN,US

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

Lloyd Management is seeking self-motivated, friendly and responsible Front Desk associates for 24/7 coverage at an affordable housing community in St. Peter, MN. This role focuses on ensuring a safe and secure environment for residents while interacting with them, responding to emergencies, and assisting with various property needs.

Real Estate

Responsibilities

Maintain a safe and secure environment by conducting routine walks of the property

Function as the first point of contact with tenants, guests, suppliers, and others

Establish and enhance positive relationships with tenants, co-workers, and others

Resolve issues of controversy that may arise and enforce tenant rules and policies

Engage in daily interactions with tenants and team members that support housing stability

Receive direction from property manager and follow through with assigned tasks

Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner

Respond to and resolve issues of controversy that may arise between tenants and/or guests using Non-Violent Crisis Intervention Strategies

Manage difficult issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed

Clean lobby and common areas of the building including vacant units as necessary

Understand that this position demands twenty-four hour coverage and the supervisor reserves the right to schedule shifts as needed

Qualification

Human services experienceProperty management experienceBasic computer skillsInterpersonal skillsCommunication skillsProblem-solving skillsReliabilityConfidentiality

Required

Prior experience, training or coursework in one of the following or related areas: substance abuse, mental health, disability services; human services; homelessness; domestic violence; child or family services; property management; public safety, criminal justice or probation; nursing; PCA; case management; peer support; direct care; or similar

Reliability - Regular attendance and punctuality

Interpersonal skills (ability to communicate with residents)

Basic computer skills

Confidentiality

Communication skills (written and verbal)

Ability to work well with others

Problem-solving skills

Ability to enforce rules and policies

Must be able to successfully pass a criminal background check