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ServiceNet · 1 week ago

Director of Operations Family Support

Northampton, MA

Full-time

Onsite

Lead/Staff, Director/Executive

$60K/yr - $62K/yr

3+ years exp

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. The Director of Operations provides administrative support for the Children’s and Self-Direction Programs of Family Support Services, overseeing day-to-day operations and ensuring compliance and quality assurance for the programs.

CharityHealth CareNon Profit

Responsibilities

Day-to-day operations: Staffing, Budgets, Procedures, Problem solver

Works closely with Senior Case Managers, Senior Director of Operations and other program personnel in preparation for quality review and regulatory compliance and follow-up in responding to needs as they arise

Provides support, guidance, quality assurance, continuous quality improvement and planning for the operations of the programs within the division

Trouble-shoots daily operational issues with staff and independent contractors

Monitors quality of interactions with internal and external customers; ensures that responses to requests are timely and accurate

Monitors, facilitates, and supports service delivery to families through skill-building and/or self-directed models of support

Exemplifies programmatic purpose of providing individualized, empowering supports to individuals and families by meeting each person and family where they are at

Demonstrates understanding of complex family dynamics

Provides fiscal oversight to ensure programs operate within their budgets

Recruits, hires, trains, supervises, and evaluates Senior Case Managers and other program personnel as needed

Serves as an agency liaison for certain functions with the Department of Developmental Services, and other community provider agencies

Serves as program liaison for internal departments to ensure systems are followed and working effectively, contracts and rosters are up to date

Participates in the Family Support Services larger team on projects and development of family services

Acts as a team builder, supporter, and player with integrity and loyalty

Acts as a role model by demonstrating dedication to the organization's mission and goals

Participates in development of, implementation of, and ensures compliance with all ServiceNet policies and procedures

Qualification

Developmental Disabilities experienceAutism experienceFamily support knowledgeBachelor’s DegreeCPR & 1st Aid CertificationTeam buildingQuality assuranceFiscal oversightProblem solvingCommunication skills

Required

Experience working with Developmental Disabilities, and autism

Experience working with families

Knowledge of generic local resources

Have and maintain a valid driver's license

CPR & 1st Aid Certification

Acceptable Motor Vehicle Driving Record

Preferred

Bachelor's Degree preferred in a related field and/or three years full-time experience working with people who live with developmental disabilities and/or autism