Midmark Corporation · 1 day ago
Technical Service Specialist
United States
Full-time
Remote
Senior Level
7+ years expMidmark Corporation is seeking a Technical Service Specialist who provides exceptional support to customers by troubleshooting technical issues and ensuring a seamless customer experience. The role involves diagnosing and resolving technical problems across multiple product categories while maintaining expert knowledge of the company's products and services.
Health CareManufacturingMedical Device
Responsibilities
Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support
Leads project initiatives and improvement activities by working with cross-functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes
Diagnoses and resolves technical problems, providing step-by-step guidance to customers and Midmark partners to ensure issues are resolved efficiently
Troubleshoots electro-mechanical, pneumatic, hydraulic, software, and hardware issues on multiple product categories.Troubleshooting of network communications and windows operating systems issues may be necessary
Communicates with customers, teammates, and Midmark partners via methods including phone, email, chat, and remote control/assist software. Builds positive and productive relationships with customers, teammates, and partners
Accurately documents interactions, technical issues, and resolutions in the Midmark service module
Handles high volume requests
Manages daily tasks efficiently with minimal supervision
Conducts follow-up calls or emails as necessary to ensure issues have been resolved to the customer’s satisfaction
Provides feedback on recurring issues or trends to help improve products, services, and support processes, pulling in management and engineering as needed
Trains and assists Associate Technical Service Specialists
Engages in continuous improvement initiatives
Qualification
Required
High school degree or GED
High-level understanding of Midmark products, product functionality, and theory of operations
Strong verbal and written communication skills with the ability to interact professionally with customers, Midmark partners, and team members
Organizes tasks effectively and manages time efficiently while handling multiple responsibilities
Works well with teammates, engineering, quality, and others while contributing to a positive team environment
Ability to identify hard to find root causes of failure
Ability to use test and repair equipment such as a multimeter as needed
Works efficiently in Microsoft Suite (Outlook, Word, Excel PowerPoint) and systems such as ServiceMax and ORACLE
In depth knowledge of computers and operating systems is required for some product categories
Preferred
Associate degree or equivalent from a two-year college or technical school in a relevant field
7+ years of technical experience
At least 2 years of experience in a customer facing role
Bilingual (Spanish)
Company
Midmark Corporation
Midmark Corp manufactures and supplies medical, dental, and animal health products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Martin
Vice President & Midmark RTLS
Recent News
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