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Cognizant · 1 week ago

Service Delivery Manager

Charlotte, NC

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

Cognizant is a leading technology company, and they are seeking a Service Delivery Manager to oversee end-to-end infrastructure delivery across complex enterprise environments. This role involves strong customer governance leadership and driving operational excellence while collaborating with stakeholders to align delivery outcomes with business goals.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Own complete infrastructure delivery across on‑prem, cloud, and hybrid ecosystems

Ensure adherence to SLAs, KPIs, security, and compliance standards

Lead governance forums, reviews, and strategy discussions with senior customer stakeholders

Drive alignment between customer objectives and delivery execution; maintain strong customer relationships

Apply broad knowledge of servers, networks, storage, virtualization, backup/DR, and monitoring

Provide guidance to improve stability, performance, and scalability

Lead high‑severity incident bridges; ensure timely restoration and clear communication

Oversee RCA and drive preventive and continuous improvement initiatives

Develop SOWs, proposals, cost models, and delivery approaches for major infrastructure programs

Collaborate with architecture and presales teams for scalable and customer‑aligned solutions

Identify and implement automation, tooling enhancements, and modernization initiatives to improve efficiency and reduce manual work

Educate and guide customers on GenAI use cases within the infrastructure layer

Support ideation and implementation of AI‑driven operations, predictive insights, and self‑healing capabilities

Qualification

Infrastructure delivery managementDatacenter technology expertiseMajor incident managementAutomation tools experienceGenAI concepts understandingSOWsProposals writingCustomer governance skillsExperience in managed servicesExposure to AI-Ops platformsCommunication skillsNegotiation skillsInterpersonal skillsLeadership skills