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Aramark · 1 week ago

Senior Manager Employee Relations

Philadelphia, PA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Aramark is a company that proudly serves millions of guests every day through food and facilities in 15 countries. They are seeking a Senior Manager Employee Relations responsible for managing employee relations processes, including handling discrimination charges and reduction in force processes, while also overseeing related investigations and process improvements.

ApparelFood ProcessingHealth CareRestaurantsRetail

Responsibilities

Manage response process to Agency charges of discrimination. Make timely initial recommendation to Employment Legal on path forward based on evaluation of charge considering strength of company position and potential risks. Conduct further charge investigation and gather related documentation to determine facts, timeline, and company reason(s) for alleged discriminatory action. Draft Position Statement with attachments, review draft with Employment Legal and submit final response to Agency by charge due date

Coordinate with Employment Legal on any follow up requests from Agency once charge response is submitted or in preparation for mediation. Represent Company in mediation based on State laws regarding permitted legal representation

Assist Employment Legal in responding to attorney demand letters representing current or former employees. Gather information and documents. Conduct investigation as needed

Manage the reduction in force processes including but not limited to; determine individual or group reduction in force, applicability of WARN (federal/state/local) and Aramark Severance Policy, decisional units, selection decisions, and other related information. Prepare WARN templates and severance packages in collaboration with field HR Business Partner, process involuntary terminations, severance pay, and start of Outplacement Services as appropriate

Serve as client administrator and super user of Transition Manager software. Ensure software accuracy, modify software configurations, or engage software vendor as needed. Maintain user system documentation including job aides and enable or revoke user system access. Resolve software issues as needed following established problem resolution processes

Conduct employee relations related investigations and advise field HR Business Partners on recommended path forward

Implement service levels agreements and process improvements in areas of responsibility. Identify HR Shared Services related process improvement opportunities, including those affecting employee relations policies. Create, modify, and maintain documentation, job aides, knowledge articles, and Employee Relations Sharepoint site on Company intranet

Maintains documentation in company case management system involving reductions in force, discrimination charges, investigations, and other related employee relations matters

Participate in special projects including HR Shared Services strategic planning and team professional development. Perform other duties as assigned

Qualification

Employee Relations ManagementLabor Law KnowledgeConflict ResolutionHR CertificationData AnalysisMicrosoft OfficeCoaching SkillsWritten CommunicationLeadership Skills

Required

A bachelor's degree in HR or a related field or equivalent related experience is required

8+ years of experience as an HR Generalist and/or Employee Relations Specialist including the equivalent of 4 years' experience dealing with complex employee relations matters required

Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements

Demonstrated experience with one-on-one coaching and group conflict resolution, effective negotiation skills, and conducting internal investigations

Demonstrated ability to communicate effectively, both verbally and in writing, with individuals at all levels within and outside the organization

Demonstrated proficiency in preparing written documents such as policies or position statements

Ability to manage a wide variety of confidential or sensitive information daily; attentiveness to detail

Ability to manage stressful situations with grace and diplomacy, remain neutral in employee relations matters, work with multiple deadlines or changing priorities

Ability to analyze data and/or deal with ambiguity to provide management with constructive recommendations

Proven leadership and experience managing effective relationships, working collaboratively with others, and influencing outcomes

Proficient in Microsoft Office