Parker Hannifin · 1 day ago
IT Infrastructure Site Support Analyst
Bowling Green, KY
Full-time
Onsite
Entry, Mid Level
2+ years expParker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. They are seeking an IT Infrastructure Site Support Analyst responsible for maintaining and supporting end users and workstation environments, as well as providing installation, maintenance, and general support of hardware and software. The role also involves managing incidents, coordinating with internal customers, and driving results in IT processes and manufacturing applications.
HardwareIndustrial ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Project Management experience is required
Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles
Responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions
This role requires you to drive results and proactively identify and resolve problems
Create and communicate decisions impacting the wider business, effectively managing customer expectations
Provide monthly management reporting on the status of all projects
Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker
Prepare budgets for various IT capital and expense initiatives
Manage endpoint lifecycle of on-site assets
Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh
Develops training materials to support process changes and new technology introductions
Evaluate unplanned requests and determine appropriate priority and action
Coordinates with company leadership to determine new technologies and enhancements for the company’s systems
Follow established safety and environmental policies, procedures, and methods applicable to the work area
Provide after-hour technical support as needed
Overnight travel to remote locations to assist in the implementation of technical solutions as needed
Perform other duties as necessary
Qualification
Required
Bachelor's degree
Project Management experience is required
Must be self-motivated and a self-starter
At least 2 years of experience in an information technology role or related discipline
At least 2 years of experience in a support or service role, actively interacting with customers on a regular basis
At least 2 years of experience with maintenance and repair of computer hardware
Microsoft Active Directory applications
Business software applications, including Microsoft Office Suite
Project management skills, standards, methods, and techniques, required
Strong customer service orientation
Proficiency in English language, including speaking, reading, and writing
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information in a confidential manner
Strong written and verbal communication
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment
Ability to work for extended periods of time while sitting or standing
Ability to use hands and fingers for extended periods of time
Ability to perform repetitive motions for extended periods of time
Ability to lift and move equipment up to 30 pounds
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements
Preferred
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
GlobeNewswire
2025-12-12
Company data provided by crunchbase