AccumTech ยท 1 week ago
Team Lead (Enrollment Operations)
Ann Arbor, MI
Full-time
Onsite
Senior Level
$70K/yr - $90K/yr
5+ years expAccumTech is a growing software services company focused on data management and healthcare consulting. As a Team Lead, you will guide an operations team to ensure accurate enrollment data flows, manage workloads, and serve as a point of escalation for data issues.
Information ServicesInformation TechnologyInsurance
No H1B
Responsibilities
Lead and support a team of business analysts by providing clarity on priorities, task direction, and performance expectations
Partner with the director to coach and mentor team members, helping elevate skills across the team
Serve as the primary escalation point for questions, blockers, risks, and quality concerns
Assign and balance workloads based on availability, skill sets, and project needs
Develop deep expertise in customer requirements, data structures, enrollment rules, and system capabilities
Oversee investigations into ad hoc data issues, ensuring consistent analytical standards
Design and refine specifications for internal processes and tools supporting customer implementations
Partner with Product and Development to help shape, prioritize, and accelerate system enhancements
Ensure team guidelines, process playbooks, and documentation are consistently maintained and updated
Communicate status, risks, requirements, and progress to internal and external stakeholders
Ensure project tracking boards, dashboards, and reporting tools remain accurate and current
Qualification
Required
Bachelor's degree required
5+ years of experience in a Business Analyst role; 1-3 years of leadership or mentorship experience preferred
Experience with project management methodologies (Agile preferred)
Strong capability in creating technical requirements and process documentation
Proven ability to translate business needs into actionable requirements for development teams
Excellent critical thinking and problem-solving skills
Demonstrated ability to quickly learn complex systems and custom software
Exceptional written and verbal communication skills
Ability to manage multiple priorities, work under pressure, and meet tight deadlines
Proficiency with Microsoft Office suite
Desire to work in a fast-paced environment with strong ownership and accountability
Preferred
1-3 years of leadership or mentorship experience preferred
Experience with project management methodologies (Agile preferred)
Experience coaching or developing team members is a plus
Benefits
Health benefits
Paid time off
A competitive salary
A 401(k) with employer match
Flexible scheduling
Company
AccumTech
AccumTech has a unique style of managing data that allows for each carrier, PBM or TPA to be their own source-of-truth and handles all of the data re-formatting and translation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase