Contra Costa Crisis Center · 2 days ago
Community Data & Partnerships Coordinator
Walnut Creek, CA
Contract
Onsite
Mid Level
$65K/yr - $75K/yrThe Contra Costa Crisis Center’s mission is to keep people alive and safe, help them through crises, and connect them with culturally relevant resources that promote well-being and recovery. The Community Data & Partnerships Coordinator is responsible for the governance, integrity, and operational effectiveness of the Crisis Center’s data systems, ensuring accuracy and compliance across 211, 988, and related programs.
Health CarePsychologyWellness
Responsibilities
Govern and maintain the WellSky and 211 resource database to ensure accuracy, consistency, integrity, and timeliness of information
Independently apply InformUSA taxonomy, eligibility standards, and inclusion/exclusion criteria, exercising professional judgment where interpretation is required
Design, configure, and maintain assessments, data fields, workflows, and reporting structures within WellSky to support new and existing contracts, program requirements, quality assurance processes, and operational reporting
Translate service models and contractual requirements into functional data collection tools and system configurations
Maintain disaster and emergency resource listings in alignment with agency response protocols and national standards
Generate, interpret, and validate reports, dashboards, and data extracts for leadership, funders, contracts, audits, and quality assurance
Conduct data audits and quality assurance reviews to identify inaccuracies, gaps, or system issues and recommend corrective actions or system enhancements
Ensure reliability of data used for compliance, public reporting, and operational decision-making
Serve as an internal resource for data integrity and reporting consistency across programs
Collaborate with Operations leadership, the Clinical Director, Call Center leadership, and the Executive Director to ensure data systems accurately reflect service delivery and reporting obligations
Maintain working relationships with community providers and partners to ensure timely updates to service listings, eligibility criteria, and contact information
Represent the Crisis Center at meetings, trainings, and presentations related to data systems, community resources, and service access, in coordination with leadership as appropriate
Support organizational visibility and shared understanding of 211 and 988 services through accurate data and clear communication
Provide technical guidance and training to staff and partners related to database use, assessments, and reporting tools
Support onboarding of staff and volunteers as it relates to data systems and resource navigation
Contribute data insights and recommendations to support continuous improvement, strategic planning, and funding efforts
Participate in cross-departmental initiatives that strengthen operational effectiveness
Qualification
Required
Bachelor's degree in human services, public health, data management, communications, or a related field, or equivalent experience
Demonstrated experience in database management, data governance, reporting, or information and referral systems
Experience working collaboratively with community partners and diverse stakeholders
Strong analytical skills with the ability to interpret and communicate data clearly
Exceptional attention to detail, organization, and data accuracy
Excellent written and verbal communication skills, including public presentation
Ability to work independently, set priorities, and exercise professional judgment on matters of operational significance
High level of professionalism and discretion when working with sensitive information
Commitment to equity, cultural responsiveness, and trauma-informed practice
Preferred
Experience with WellSky database systems strongly preferred
Familiarity with 211 systems, InformUSA standards, and taxonomy practices preferred
Company
Contra Costa Crisis Center
Contra Costa Crisis Center supports individuals through crises and offers suicide prevention aid, grief counseling, and homeless service.
Founded in 1963
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase