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Pioneer Metal Finishing · 1 day ago

Business Development Manager

Salt Lake City, UT

Full-time

Onsite

Mid, Senior Level

4+ years exp

Pioneer Metal Finishing is the leading surface engineering company in North America, delivering quality metal finishing solutions for mission-critical applications. The Business Development Manager is responsible for growing revenue with new and existing customers, identifying prospects, developing opportunities, and enhancing customer relationships.

Information TechnologyManufacturing

Responsibilities

Cultivate new, large-scale business opportunities with prospects and dormant accounts

Cultivate new business opportunities and relationships with assigned strategic accounts

Develop sales strategies targeting key prospects, including an engagement roadmap

Utilize CRM for sales process management, report on opportunity progress via CRM

Prospect for new customer targets; utilizing ZoomInfo as Pioneer’s lead discovery tool

Follow up on quote submissions; progressing opportunities through the sales pipeline

Report on key prospects and new business activity to the commercial, general manager, and executive teams

Participate in marketing activities; including trade shows, open houses, seminars, etc

Develop strong customer relationships, operating as the key customer relationship manager for their division

Grow share of wallet with existing customers; following up on quote requests, managing opportunities/sales process in Pioneer’s CRM

Manage customer forecasts and upcoming order expectations, communicate effectively to internal stakeholders

Coordinate with customer care, account management team(s) to drive customers satisfaction

Develop and communicate at risk issues; hold internal team accountable for action

Host business reviews with assigned strategic accounts

Negotiate customer contracts, quality disputes, etc; balancing customer and Pioneer expectations

Initiates the Sales, Technical, and Project Planning phase of the Customer Onboarding process necessary to support overall customer growth and operational efficiency

Serve as internal project manager for all divisional new product onboarding opportunities [including ones initiated by the other sales team members], holding internal key stakeholders accountable and managing communication with the customer

Host customer on-site for pre-production, sampling, etc. prior to program launch

Help identify the profitability of products and segments to optimize organizational capabilities and growth of the overall customer portfolio

Engage with the pricing owner at the division to develop part-specific quotations

Engage customers and prospects in pre-quote qualification to ensure the quotation meets customer requirements

Bring together internal stakeholders for strategic price development

Lead member of the job review team at the division

Develop and maintain a deep understanding of the technical capabilities of the division

Operate as the quote inbox quarterback, pulling in team members for quote request review, kicking out quotes that do not support the divisions' growth objectives

Secure division revenue targets for assigned division(s), via existing customer growth, new business acquisition, and price increase realization

Manage existing customers' sales variances monthly, supporting the S&OP process

Create and manage pipeline sized sufficiently to support assigned new business sales requirements

Host business reviews [quarterly, semi-annually, annually] with strategic customers

New customer onboarding satisfaction

Opportunity realization “take up” rate, measured as a ratio of invoiced new business sales compared to won opportunity value

Qualification

Business DevelopmentSales StrategiesCRM ManagementLead GenerationCustomer Relationship ManagementMicrosoft Office SuiteProblem SolvingCommunication SkillsOrganizational SkillsAdaptability