TaskUs · 2 weeks ago
Healthcare Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Healthcare Customer Service Representative role involves providing world-class customer support, managing medical records requests, and ensuring compliance with healthcare regulations.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Provide empathetic, first-class support to customers via phone and email
Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks
Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information
Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)
Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information
Track metrics and provide detailed reporting on customer experience and resolution rates
Qualification
Required
Healthcare Support Experience
Phone/Email/Chat Experience
Customer Service Experience (1 year)
Call Center Experience (1 year)
Technical Support Experience
Health Insurance Verifications Experience (Highly Preferred)
Medical Billing or Coding (Highly Preferred)
Medical Office
Data Entry
HIPAA
Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi
Excellent Verbal and Written Communication
Adaptability to Ambiguity
Meticulousness
Technical Proficiency
Customer Focus
Teamwork
Adaptability
Attention to Detail
Process Improvement
Proficient Multitasking
Preferred
Health Insurance Verifications Experience (Highly Preferred)
Medical Billing or Coding (Highly Preferred)
Benefits
Great benefits package
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase