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Vanguard · 2 weeks ago

Manager, IT Global Change Enablement

Dallas, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Vanguard is a company focused on the long-term financial wellbeing of its clients. The Manager of Global Change Enablement will lead the Change Enablement process, oversee change activities, and drive continuous improvement initiatives while fostering a culture of thought leadership and collaboration within the IT department.

FinanceFinancial Services

No H1B

Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures

Leads and evolves the Change Enablement process for both legacy and cloud-native systems, prioritizing production readiness and operational resiliency

Maintains an integrated change calendar, proactively identify risks and dependencies, and manage change activities to minimize disruption

Oversees change reviews, approvals, and compliance, ensuring changes are planned, tested, and executed to deliver desired outcomes while maintaining stability

Chairs divisional and cross-divisional Change Advisory Boards, facilitating effective decision-making and risk escalation

Collaborates with Release and IT Project Managers on readiness reviews, tollgates, and go/no-go decisions, engaging stakeholders across development, assurance, security, and leadership

Drive continuous improvement initiatives, leveraging emerging technologies (e.g., CI/CD pipelines, chaos testing, event monitoring) to enhance resiliency and operational excellence

Fosters a culture of thought leadership, challenging existing practices and advocating for innovative solutions to evolving business and IT needs

Acts as a focal point for escalation and communication, ensuring efficient execution and transparent reporting of change activities

Develops and maintains change knowledge resources and participate in post-mortem reviews to strengthen future readiness

Supports connected ITSM processes, including Incident, Problem, Configuration, Release, and Service Validation & Testing

Qualification

ITILv4 Foundations CertificationAgileDevOpsCI/CD toolsTechnology operations leadershipIT infrastructureProject management toolsExceptional communicationActive listeningRelationship-buildingProblem-solving