PatientNow ยท 1 day ago
Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelPatientNow provides an all-in-one comprehensive solution to manage key aspects of modern elective medical practices. The Support Specialist will provide high-quality assistance to users by troubleshooting and resolving system issues, ensuring customer satisfaction.
AssociationHealth CareSoftware
Hiring Manager
Angela G.
Responsibilities
Provide high-quality assistance to users by troubleshooting and resolving system issues
Responding to inquiries
Delivering exceptional customer support
Assessing client needs
Offering tailored solutions
Maintaining accurate service records
Collaborating with internal teams to ensure customer satisfaction
Providing training to users
Assisting in system optimizations to improve user experience
Qualification
Required
Proficiency in troubleshooting and problem-solving related to technical system issues
Strong customer service and communication skills to assist users effectively and professionally
Familiarity with EMR systems and basic understanding of Practice Management and Patient Engagement tools
Collaborative abilities and experience working in a team-oriented environment
Technical aptitude and ability to quickly learn new software systems and tools, with adaptability to fast-paced environments
Excellent organizational skills and ability to manage multiple tasks effectively
Bachelor's degree in a related field or equivalent experience in technical support or customer service
Preferred
Experience in the medical or healthcare industry is a plus
Company
PatientNow
patientNOW is EMR, practice management, and patient engagement software for aesthetic medical practices.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-01-01Private Equity
Leadership Team
Bethany Little
Chief Executive Officer
Recent News
globallegalchronicle.com
2025-11-14
2025-10-30
2025-08-08
Company data provided by crunchbase