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The Church of Jesus Christ of Latter-day Saints · 1 day ago

GSD Global Support Generalist Fluency in English and Spanish Required

Riverton, UT

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

The Church of Jesus Christ of Latter-day Saints is seeking a Global Support Generalist fluent in English and Spanish to enhance customer satisfaction through efficient support and request fulfillment. The role involves responding to customer inquiries, resolving issues, and maintaining positive relations while supporting the Church Online Store.

Non ProfitReligion

Comp. & Benefits

Responsibilities

Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer

Delivers exceptional customer service to both external and internal customers

Clarifies customer requirements; probes for understanding, provides resolution to the customer

Facilitates the timely and complete resolution of current and potential customer issues and inquiries

Acts as the point person on all order processing and requests

Initiates account credits, returns, and general customer maintenance

Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers

Records all customer contact information in CRM system

Outbound customer contact as inquiries and projects require

Qualification

CRM softwareFluent in EnglishSpanishBasic troubleshooting knowledgeExperience navigating ticketing systemsFastAccurate typingData entry skillsEffective time managementTeam collaborationClear communication

Required

Fluency in both spoken and written English and Spanish

Requires a high school diploma or equivalent

0 to 2 years of related experience preferred

Ability to learn computer programs, databases, and websites quickly

Quick to respond to requests and completely dependable on follow-through

Demonstrated ability to handle sensitive, confidential information

Superior oral and written communication skills

Performs work under general supervision

Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists

Written and Spoken Spanish required

Preferred

Proficiency in CRM software

Fast and accurate typing

Ability to communicate across multiple channels (e.g., email, chat, and phone)

Basic troubleshooting and technical knowledge

Strong data entry and documentation skills

Familiarity with product or service information

Experience navigating ticketing systems

Understanding of service level agreements (SLAs) and key performance indicators (KPIs)

Knowledge of company and department policies and procedures

Empathy and active listening

Clear and professional communication

Patience and emotional resilience

Strong problem-solving and critical thinking abilities

Adaptability and flexibility

Effective time management and prioritization

Team collaboration and support

Positive attitude and a customer-first mindset

Ability to de-escalate and resolve conflict

Personal accountability and ownership

Benefits

Enjoy our on-site building amenities that include a cafeteria and gym!

Company

The Church of Jesus Christ of Latter-day Saints

Glassdoor4.5

"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day.

Founded in 1830

Salt Lake City, Utah, USA

10001+ employees