A Igreja de Jesus Cristo dos Santos dos Últimos Dias · 1 day ago
GSD Global Support Generalist Fluency in English and Spanish Required
Riverton, UT
Full-time
Hybrid
New Grad, Entry Level
0+ years expA Igreja de Jesus Cristo dos Santos dos Últimos Dias is seeking a GSD Global Support Generalist who will be responsible for promoting customer satisfaction through effective communication and resolution of customer inquiries. This role involves maintaining positive customer relations and coordinating various functions related to global support and request fulfillment.
Religious Institutions
No H1B
Responsibilities
Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer
Delivers exceptional customer service to both external and internal customers
Clarifies customer requirements; probes for understanding, provides resolution to the customer
Facilitates the timely and complete resolution of current and potential customer issues and inquiries
Acts as the point person on all order processing and requests
Initiates account credits, returns, and general customer maintenance
Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers
Records all customer contact information in CRM system
Outbound customer contact as inquiries and projects require
Qualification
Required
Fluency in both spoken and written English and Spanish
Requires a high school diploma or equivalent
0 to 2 years of related experience preferred
Ability to learn computer programs, databases, and websites quickly
Quick to respond to requests and completely dependable on follow-through
Demonstrated ability to handle sensitive, confidential information
Superior oral and written communication skills
Performs work under general supervision
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists
Written and Spoken Spanish required
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
Preferred
Proficiency in CRM software
Fast and accurate typing
Ability to communicate across multiple channels (e.g., email, chat, and phone)
Basic troubleshooting and technical knowledge
Strong data entry and documentation skills
Familiarity with product or service information
Experience navigating ticketing systems
Understanding of service level agreements (SLAs) and key performance indicators (KPIs)
Knowledge of company and department policies and procedures
Empathy and active listening
Clear and professional communication
Patience and emotional resilience
Strong problem-solving and critical thinking abilities
Adaptability and flexibility
Effective time management and prioritization
Team collaboration and support
Positive attitude and a customer-first mindset
Ability to de-escalate and resolve conflict
Personal accountability and ownership
Benefits
Enjoy our on-site building amenities that include a cafeteria and gym!
Company
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Trabalhar na Igreja significa que você será parte de uma equipe na qual pessoas diferentes compartilham o amor pelo evangelho de Jesus Cristo.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase