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Grubhub · 1 day ago

Staff Product Designer

NYC Metro Area

Full-time

Hybrid

Senior Level, Lead/Staff

$194K/yr - $203K/yr

7+ years exp

Grubhub is an industry leader in online food ordering, dedicated to supporting restaurants across the country. They are seeking a highly experienced Staff Product Designer to drive innovation and shape the future of their platform, focusing on B2B and B2C design solutions.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Own the Design Vision: Lead the design strategy and execution for key initiatives, including launching greenfield (0-1) features and delivering significant improvements to existing products

Deep User Discovery & Research: Partner with UXR to conduct in-depth user discovery and lead design-led user research to uncover unmet needs, pain points, and opportunities across our B2B, B2C campus, and merchant ecosystems

Strategic Impact: Partner closely with product, engineering, and business stakeholders to define product strategy, roadmap, and requirements, ensuring design excellence is integrated throughout the product lifecycle. You will demonstrate a solid understanding of how our business works and oversee a specific area, providing leadership across the product organization in your areas of expertise

End-to-End Design: Drive the entire design process, from initial concept and ideation through user flows, wireframes, prototypes, and high-fidelity UI, ensuring a cohesive and delightful user experience

Design at Scale: Proactively identify opportunities for new components and patterns within your workstream and partner with the design system team to see them to fruition

Stakeholder Management: Effectively communicate design rationale, build consensus, and influence decision-making among cross-functional teams and leadership

Navigating Ambiguity: Thrive in a fast-paced, evolving environment, embracing ambiguity and proactively identifying opportunities to bring clarity and direction to complex problems

Mentorship & Leadership: Act as a mentor to other designers, elevating the craft and contributing to the overall growth and health of the design organization

Qualification

Product design experienceUser-centered design methodologiesPrototyping toolsB2BB2C designStakeholder managementContinuous improvementAgile methodologiesCuriosityPassionExceptional communicationLeadership qualities

Required

7+ years of product design experience, with a strong portfolio showcasing your work on complex product challenges

Proven experience designing for both B2B and B2C products, demonstrating an understanding of the unique challenges and user needs in each space

Mastery of user-centered design methodologies, including user research and/or UXR partnership, usability testing, journey mapping, and prototyping. You will have repeated demonstrated success using user-centered design to achieve positive business outcomes

Exceptional communication and presentation skills, with the ability to articulate design decisions and their impact to diverse audiences. You are effective in a variety of communication settings: one on one, small and large groups, or among diverse styles and position levels

Strong leadership qualities with the ability to drive initiatives, influence stakeholders, and work autonomously. You require minimal support and direction

Proficiency with industry-standard design and prototyping tools, including AI assisted prototyping tools (Figma, Figma Make, Vercel, Loveable, etc). You will continually shape how the team leverages best practices and methodologies

Deep understanding of how products are used by customers and how they fit into the broader business

A commitment to continuous improvement, proactively seeking feedback without being defensive

Ability to manage complexity by making sense of complex, high-quantity information to effectively solve problems